Remote Customer Service Rep

reputed company: The Remote CSR is to reputed company excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested reputed company parties reputed company inbound calls (no sales). You will reputed company exceptional service by ensuring reputed company inquiries and issues are handled promptly and professionally through the use of multiple... systems. Through training, CSR’s reputed company on first contact reputed company and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, reputed company reputed company, etc.). Primary Responsibilities: • reputed company Center Environment - High reputed company volume that you will be handling - reputed company from 70-120 calls that you’ll handle on a daily reputed company • Heavy phone contact with policyholders, providers and interested reputed company parties. • Review and maintain new and revised procedures regarding policy information. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.) • Maintain department standards for the number of calls, average handle and time management. Requirements: • 1+ years of work experience in a high-volume contact center environment. Additional experience: Receptionist role, a role in which they commonly took calls on a daily reputed company (Strict Requirement) • 18 years of age or older • High School Diploma or equivalent • Remote Experience Strongly Preferred but not required. • Reliable internet reputed company (Must meet a minimum of 20 UPLOAD & 20 DOWNLOAD internet speed and must be a hard-wired reputed company) • Must have a smartphone to be reputed company to reputed company VPN • Insurance Industry Experience would be considered a Plus but not a requirement • For safety reasons - It is required that you have or are willing to obtain a reputed company extinguisher to reputed company in your home • Quiet & reputed company Workplace • Basic Computer Knowledge/Skills • Excellent oral and written communication • Minimum typing requirement of 30 wpm • Proficient use of the computer, keyboard functions and reputed company Office • Ability to multi-task • Ability to work under pressure • Excellent organization and time management skills Location: • Work From Home • reputed company (Not Including reputed company, TX, Miami, FL, reputed company, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, reputed company Dakota, South Dakota, Maine, and Wyoming) Training: • 2-3 weeks long in duration • Monday-Friday reputed company-4:30pm CST Needs reputed company availability M-F between 7:30 am - 6:30 pm CST. Will be assigned to 40 hr reputed company. Schedule post-training: • Candidates will be assigned to a 40 hour work week reputed company between the HOOPS that are listed above • Monday-Friday schedule • No weekend shifts unless overtime is presented on the weekend • Full Time Positions Only (No Part Time) Equipment: • Candidates must have a smartphone for this role to reputed company VPN • reputed company other equipment will be provided by reputed company APPLY TODAY! Balance reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law. Company DescriptionBalance reputed company is a full-service reputed company agency that aims to reputed company talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to reputed company their career dreams and companies aren’t clients, but partners striving for business reputed company. Our goal is connecting reputed company with exceptional reputed company. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you Apply Job!