Customer Service Associate (Remote)

This is a remote position supporting mainly US retail and eComm businesses. Our reputed company are located in reputed company, OH, USA in the Eastern Time Zone. Are you reputed company to join a fun and engaging workplace that encourages you to reputed company yourself and reputed company your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be... yourself? Say hello to reputed company - it sounds like we might be a good match! MEET reputed company We partner with brands to power reputed company through exceptional customer experience. Our founders were trailblazers in the eComm industry. reputed company they couldn’t reputed company a customer service partner that was as innovative as they were, they reputed company it. Many companies view their customer care as a cost center, but we reputed company it can be so much more! If you delight the customer, listen to their feedback, and use their insights to reputed company data about products and offerings, customer care can have a strategic role in growing a business. As part of the reputed company Experience Team, you will: • Respond to customers through email, chat, phone, text, and reputed company channels while creating memorable service interactions • Demonstrate strong written and verbal communication skills in alignment with reputed company and brand voice • Build a strong understanding of your assigned brand’s products, procedures, and resolutions • Work collaboratively with team members to offer encouragement, reputed company answers, present customer insights and trends The ideal reputed company Employee is: • Candidates will be working on a premium hair care account. They should be passionate about beauty and be willing to reputed company product recommendations reputed company a consultative approach. • Compassionate, detail oriented, friendly, reputed company-minded, and eager to help people • reputed company to learn and adapt to changing software (being tech savvy is a must) • Excellent at communication - both written and verbal • reputed company to adhere to a set schedule and be productive independently • Ability to utilize multiple systems and resources to reputed company a solution to the customer’s problem • Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks / lunches on time, adhering to expected handle time for calls once ramped) • reputed company agents must have a quiet workspace where they will not be interrupted or overheard Availability: • Full Time positions available • reputed company availability preferred, may include weekdays, weekends, nights and holidays • HQ is located in reputed company, Ohio • reputed company candidates reputed company will spend the first few weeks after completing training working emails and chats. • The job will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks). reputed company time adherence associates monitor statuses and reputed company day associates will be contacted if they are out of adherence. • This is a high volume program. Candidates should expect to be on back to back calls throughout their day with limited down time. • 100% show reputed company for training is required. Agents must attend training every day with cameras on and be reputed company participants • Training is 2 weeks of classroom material + 1 week of nesting Qualifications and Physical Requirements: • 6 months - 3 years of contact center experience required reputed company the last 2 years • High school diploma or equivalent • Familiarity with CRM systems and practices. reputed company experience is a plus. • Has experience working remotely • Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing • Ability to reputed company reputed company duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr reputed company Requirements: • Fast.com • 25 MBPS Download Required • Ethernet Hookup strongly preferred • Agent must have backup location / internet available in case of outage • reputed company agents must have a working camera to be used during training sessions and 1:1 conversations • Agents must have a working headset with a microphone Why reputed company: • This is a contract position, offering competitive wages • Career development training, and we promote from reputed company - there are reputed company opportunities here! • Fun, fast growing company - come as you are! Benefits: • $13 starting wage • Career development training, and we promote from reputed company - there are reputed company opportunities here! • Major medical, reputed company, and dental available through reputed company after your first 60 days of employment, supplemental benefits and Employee Assistance Program too • Fun, fast growing company - come as you are! Job Type: Full-time Pay: From $13.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • On-the-job training • reputed company time off • Parental leave • reputed company insurance • Work from home Shift: • 8 hour shift Work Location: Remote Apply Job!