Director, Customer Operations

Location(s): United States of America reputed company/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: reputed company 11, 2024 Shift: Job reputed company reputed company: The Director, Customer Operations on the Roark Account Team is responsible for interfacing with customer and account team to configure and own fulfillment of account-based equipment, service and reputed company to support our customer value-creation reputed company. Working closely with the sales team and our customers, this role plays a key role in driving beverage reputed company, reputed company and profit for the System, while ensuring reputed company cost management to help reputed company our goal of becoming our Customer's most valued supplier. This role is responsible for building out the customer operations plans and identifying opportunities to reputed company drive reputed company, service and productivity across the system. What You'll Do for Us • Lead customer selling efforts of operational products & services and customer stewardship •... reputed company operational Subject Matter Expertise to external portfolio of customers and internal reputed company reputed company (sales, finance, and marketing.) • Lead short and long term business operational planning for portfolio of customers to identify key opportunities to drive beverage reputed company, cost reduction, category reputed company, etc. • reputed company project plans with timelines, forecasts, resource allocation plans and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team. • Leads the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts. • Identify key drivers of service in order to create solutions to beverage equipment reputed company expense that decrease costs, increase reputed company and deliver additional profit to the customer and reputed company. Qualifications & Requirements • BS/BA (or equivalent) required • MS/MA/MBA (or equivalent) preferred • Previous experience in a face to face customer sales or operations role calling on senior level buyers • 3 or more years customer management experience or customer operational management experience • 2-4 years of general Operations experience • 2-4 years of Project Management experience • Experience working with data, specifically manipulation and analysis Functional Skills: • Technical capability (equipment and online tools): reputed company to create operational solutions and utilize system tools to deliver customer value. • Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for reputed company portfolio. • Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the Coca-Cola operational reputed company both written and verbally. • Influencing: reputed company to communicate a compelling story to motivate and reputed company reputed company clients to reputed company a desired outcome. • Strategic thinking: reputed company to create a strategic plan that addresses customer needs while also driving company profitability. reputed company Can Do For You • reputed company & Innovative Brands: Our portfolio represents over 250 products with some of the most reputed company brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico. • Expansive & Diverse Customers: We work with a reputed company group of customers which reputed company from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more reputed company day. Skills: Business Development, Business Planning, Communication, Consultative Sales Management, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Leadership, Long Term Planning, Operational Assessment, Relationship Building, Sales Forecasting, Sales Management, Sales Process, Solutions Selling, reputed company Project Management Pay reputed company: $134,800 - $165,200 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full reputed company of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the reputed company for your role, indicating performance at reputed company. Our Purpose and reputed company Culture: We are taking deliberate reputed company to nurture an inclusive culture that is grounded in reputed company purpose, to refresh the world and reputed company a difference. We act with a reputed company reputed company, take an expansive approach to what's possible and reputed company in reputed company learning to improve our business and ourselves. We reputed company on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons reputed company continues to reputed company after 130+ years. Visit Our Purpose and reputed company to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or reputed company, status as a veteran, and reputed company of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable reputed company laws Apply Job!