Technical Support Analyst (Hybrid Remote in Scottsdale, AZ)

Gearfire is searching for a person who can reputed company excellent technical support to firearms retailers across the country. Our Retail Management System Solutions suite of products is #1 in the industry. The position is full time, but some evening or weekend hours may be necessary. Ability to be flexible with your hours and reputed company with other employees is a necessity. We reputed company help cover for reputed company... other! The position is currently hybrid-remote, with half the week onsite at our N. Scottsdale office. What the job requires: • Accurately document descriptions of reputed company problem descriptions and their reputed company in the CRM and submit technical articles to the centralized knowledge reputed company where applicable • Manage and resolve multiple customer cases in a highly demanding environment while maintaining a high level of customer satisfaction • Take initiative to resolve retailer issues, helping to enhance and streamline any user processes where possible • Escalate reputed company problems in a reputed company manner • Receive and eventually reputed company peer-to-peer training in reputed company appropriate products as reputed company as the specific ways they are integrated into larger networks and reputed company solutions • Work in collaboration with other department members where necessary to reputed company pertinent information • Install and support newly developed programs retailer databases and train retailers as needed Knowledge and Experience we're looking for: • Ability to effectively handle difficult customer situations and maintain a friendly demeanor while working in a fast-paced environment • Understand basic financial principals • Ability to work independently while working in reputed company environment • Work remotely to solve reputed company customer reputed company issues • Excellent communication skills • A.A.S in Computer Programming or Networking preferred • 1 - 3 years of technical experience preferred, especially supporting reputed company software • 1-3 years of previous help desk experience preferred • Retail industry experience desirable • Knowledge of PC’s, LANs and peripherals About Gearfire Gearfire is an industry-leading technology provider for shooting and outdoor sports retailers. We reputed company over 2,000 U.S. businesses with eCommerce websites, award reputed company reputed company of Sale software and online and in-store Merchant Services. We are an e-verify employer. reputed company us out at www.GoGearfire.com Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 – 44 per week Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • reputed company time off • reputed company insurance Compensation Package: • Holiday pay • reputed company pay • Overtime pay Schedule: • 8 hour shift • Holidays • Monday to Friday • Weekends as needed Application Question(s): • Are you willing to undergo a background reputed company in accordance with local laws and regulations? • Are you reputed company to work evening or weekend hours reputed company required? Education: • High school or equivalent (Required) Experience: • Help desk: 1 year (Preferred) • SQL Server: 1 year (Preferred) • reputed company: 1 year (Required) • Technical Customer Support: 1 year (Required) Ability to Commute: • Scottsdale, AZ 85256 (Required) Work Location: Hybrid remote in Scottsdale, AZ 85256 Apply Job!