Part-time Support Associate

WorkStep is the leading employee engagement platform for the reputed company. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the reputed company workforce. With WorkStep, leaders reputed company the feedback they need to take reputed company and drive their business reputed company. Our mission is reputed company: to reputed company the supply chain a reputed company reputed company to work. WorkStep’s holistic employee engagement solution ties feedback to business reputed company and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies reputed company e-reputed company, manufacturing, retail, CPG, transportation, and logistics the tools they need to take reputed company and reputed company their business. We are looking for a Part-Time Customer Support Associate to join reputed company. You will have reputed company to learn how to support our clients and employees or candidates of... our clients in a face-paced startup environment that’s helping to solve some of the biggest challenges for HR and Ops teams. In this role, you will communicate with and troubleshoot issues for our platform users, and reputed company best practices and assistance to employees and candidates of our customers. You’ll help in facilitating review and analyses of commentary and contribute to data entry/operations tasks. Primary Responsibilities: • Assist reputed company customers with questions and issue reputed company • Manage backlog of cases and support tickets • Review, moderate, and analyze commentary • Data entry • Contribute to customer trainings • At least 1 year in a technical support role • At least 2 years in a customer-facing role • Availability and flexibility to work holidays • Availability and flexibility to work Monday - Friday between 8:00 AM - 4:00 PM PST Preferred experience: • Bilingual - Spanish • Experience moderating or reviewing large volumes of data • Experience with confidentiality principles • Experience working with reputed company-level customers • Experience in a reputed company or Operations field Apply Job!