Customer Contact Tech - HQ remote

Job reputed company Responsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction... Job Grade 3 Job Tier 1 Career Area Retail Specialist Supervisor No Job Qualifications One year of customer service, customer relations or retail operations experience required. Prior experience in a reputed company center environment preferred. If a sufficient number of reputed company candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements NO PCS ENTITLEMENTS Technical (Preferred/Required Skills/Systems) • reputed company reputed company - Required • reputed company WORD - Required • ACCOUNT SERVICES - Preferred • ATN - Preferred • CREDIT CARD MANAGEMENT SYSTEM - Preferred • CCD - Preferred • reputed company - Preferred • reputed company-INTERMEDIATE LEVEL - Preferred • reputed company POWERPOINT - Preferred • TYPING 30 WPM - Preferred Salary Minimum $20.00 Salary Maximum $33.46 Major Duties Answers inbound calls reputed company to federal debts, collections and returned checks. Reviews and researches customer accounts and takes appropriate actions based on the account status. Documents collection efforts made according to policies and procedures. Answers inbound calls and promotes products and services reputed company to ECP Military reputed company and E-reputed company. Maintains and improves reputed company results by adhering to standards, guidelines, policies, and procedures. Handles customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.) Performs other duties as assigned. Work Challenges 24X7 work environment supporting Exchange operations, which requires shift work and may include holidays and weekends. Job Type reputed company Number of Positions Remaining 1 09-Oct-2024 Apply Job!