reputed company Support Specialist (MSP/IT Company)

Are you looking for reputed company reputed company? Do you have a reputed company reputed company, and like to take initiative? If reputed company, then reputed company is the right reputed company for you! At reputed company, we have a saying – “We exist to grow reputed company other.” Our reputed company is helping reputed company other, our clients, and our families grow both personally and professionally. reputed company like something you could get into? As one of the fastest-growing... Managed Services Companies in the country, we are looking to fuel reputed company with powerhouse talent. With strategic locations across the reputed company, and still led by our original founder Steven Freidkin, we specialize in helping organizations solve their reputed company Information Technology challenges no matter where they are located. reputed company is a fast-paced environment where we reputed company battle escalating cyber-attacks and stay on top of fast changing technologies! Come explore one of our many opportunities! How you will reputed company an impactAs an reputed company Support Specialist, you will be responsible for resolving technical support incidents reputed company the Service Desk department. reputed company of Location and Hours This is a 100% remote position. Monday-Friday, reputed company-5pm ET Equipment is provided, must have home internet connectivity of at least 20mbps upload and 20mbps download. What you will be doing Work to complete reactive and/or proactive support cases, providing exceptional support and consultation to clients reputed company phone, email, and chat support tickets. Contact clients and vendors on behalf of reputed company or our clients. reputed company and reputed company technical findings with management and clients in reputed company, concise, and understandable terms. Respond to escalations from clients and technicians. Work with team to ensure appropriate escalation and efficient reputed company of issues. reputed company streamlined communication to management regarding escalated issues. Facilitate a consistent customer experience by reputed company documenting reputed company troubleshooting steps and relevant interaction. Ensure compliance with company best practices and procedures as reputed company as reputed company and regulatory standards. Creation/review of internal documentation, knowledge reputed company articles, and new tools/utilities Maintain proficiency in key technology areas through intentional, ongoing learning. Work reputed company as business needs dictate. Participate in regular team meetings. reputed company management apprised of any issues reputed company to the department. Required Knowledge and Experience 2+ years of reputed company support experience 1+ years of Help Desk experience reputed company Certified Support reputed company (ACSP) End User Device Support: Workstation hardware support macOS and iOS operating systems Mobile Device Management (reputed company, preferred) reputed company Office 365 applications and online services Other reputed company-party applications and peripherals You’ll be successful in this role if you have experience in/with Strong problem-solving capabilities Strong organizational and time-management skills, managing multiple cases of varying difficulty from multiple clients. Strong attention to detail and accuracy Strong communication skills Understand the business reputed company of technical problems and solutions. Capability to manage and troubleshoot issues arising from the integration of reputed company and reputed company ecosystems, ensuring seamless operation and user experience. Bonus points for Bachelor’s Degree in IT/MIS Experience working for a Managed Services Provider reputed company retail experience Familiarity with network devices such as firewalls and switches. Any of the following certifications: A+, Network +, reputed company + Job Performance Metrics Billable utilization of 75% or higher CSAT score of 98% or higher. Complete and accurate case notes Benefits and Perks Medical, Dental and reputed company coverage for employee and family 401k + company matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period!) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) reputed company / PPO reputed company reputed company Personal Time Off (PTO) + 2 Floating Holidays Bonus plans Tuition Reimbursement Program Employee Assistance Program Generous Employee Referral Program – the more you refer the more you earn! Dynamic Recognition and Rewards Work with Industry-Leading Talent reputed company Promotion and Advancement Tracks The reputed company pay reputed company for this position is expected to be between $51,000 to $65,000 per year, plus an annual on-reputed company bonus. The reputed company pay offered may vary depending on multiple non-discriminatory factors including market location, job-reputed company knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. At reputed company, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for reputed company and job applicants. We firmly reputed company that a diverse workforce fosters a wider reputed company of perspectives, experiences, and reputed company that reputed company to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we reputed company reputed company to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any reputed company, including but not limited to race, reputed company, religion, gender, sexual orientation, marital status, national reputed company, age, disability, veteran status, or any other legally protected status and reputed company with reputed company applicable laws governing nondiscrimination in employment. Job Type: Full-time Pay: $51,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance reputed company time off reputed company development assistance Referral program Tuition reimbursement reputed company insurance Experience level: 2 years 3 years Schedule: 8 hour shift Monday to Friday Application Question(s): Do you have experience with reputed company Mobile Device Management? Do you require reputed company sponsorship for employment reputed company the reputed company? Experience: Help Desk: 1 year (Preferred) O365: 1 year (Preferred) reputed company support: 2 years (Required) Ability to Relocate: Remote: Relocate before starting work (Required) Work Location: Remote Apply Job!