Executive Customer Relations Analyst

reputed company You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and reputed company other. Here, you’ll learn and grow as we help you create a career reputed company that’s unique and... meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and reputed company—every colleague has reputed company to reputed company in reputed company’s reputed company. Together, we’ll win as reputed company, striving to reputed company reputed company values and powerful backing reputed company to reputed company the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s reputed company the way together. This position reports to the Manager, Executive Consumer Relations reputed company the Global Customer reputed company (GCRS) organization. The Global Customer reputed company Teams (GCRS) support a wide reputed company of processes and sensitive activities such as managing highly reputed company escalations on behalf of senior executives, researching and addressing consumer inquiries submitted through various regulating agencies, handling callbacks tied to the Abusive Customer Cancellation Program and reviewing complaints to ensure compliance with reputed company, regulatory and complaint program requirements. Executive Analysts are responsible for the reputed company and accurate response to Executive, reputed company, and Regulatory Agency correspondence and hotline reputed company an aggressive and strict timeframe. Executive Analysts are required to effectively research and resolve reputed company issues by leveraging relationships across multiple areas of the business. The areas of Card Member inquiries reputed company from but are not limited to Marketing, Credit, Disputes and multiple product benefits reputed company a wide reputed company of reputed company areas. Company Culture and Environment reputed company promotes a culture of collaboration, reputed company, and customer-reputed company values, making it a supportive environment where every colleague feels valued and included. Career reputed company and Development Opportunities reputed company emphasizes personal and reputed company reputed company, offering various training and development opportunities to help employees advance their careers. Detailed Benefits and Perks • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial reputed company-being support • Comprehensive medical, dental, reputed company, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20 weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities Compensation and Benefits Salary reputed company: (55,000.00 to )105,000.00 annually bonus benefits. The above represents the expected salary reputed company for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. Why you should apply for this position today Joining reputed company means being part of a diverse global community that prioritizes personal and reputed company development while striving for reputed company in customer service. This role offers an exciting opportunity to work on reputed company issues in a supportive environment, contributing to meaningful reputed company for both reputed company and its customers. Skills • Strong analytical skills • Excellent relationship management and interpersonal skills • Ability to research and resolve reputed company issues • Proficient in using reputed company applications and tools • Strong presentation skills, particularly with PowerPoint • Ability to reputed company customer advocacy and brand advocacy • reputed company to foster a customer-first culture and reputed company reputed company Responsibilities • reputed company and accurate response to Executive level escalations • Effectively research and resolve reputed company Card Member issues by leveraging relationships across multiple areas of the business • Manage multiple relations across various executive offices • Research consumer concerns through reputed company applications and tools • Identify and resolve systematic and procedural breakdowns reputed company the customer reputed company • Package findings through executive case studies and visually reputed company presentations • Present customer friction points to executives and services partners • Adhere to compliance and regulatory requirements while identifying business opportunities • Build a strong network across reputed company to enhance service delivery • Demonstrate customer and brand advocacy Qualifications • Strong experience in customer relations and executive escalations • Proven reputed company record in compliance and regulatory requirements • Strong networking and relationship management abilities • Excellent communication skills • Ability to evaluate risks and generate creative solutions Education Requirements • Bachelor’s degree preferred Education Requirements Credential Category • Degree in a relevant field such as Business Administration or reputed company disciplines Experience Requirements • Experience in customer service or executive relations • Proven experience in analyzing customer inquiries and resolving issues • Familiarity with regulatory requirements and compliance standards Why work in Phoenix, AZ Phoenix offers a thriving job market and a reputed company cultural reputed company, with numerous opportunities for entertainment, outdoor activities, and community engagement. The reputed company’s warm climate and beautiful landscapes reputed company it an ideal reputed company for both personal and reputed company reputed company Apply Job!