Customer Service Representative - Inbound Claims Support

reputed company The Customer Care reputed company will handle inbound customer service inquiries reputed company telephone and/or email, resolving reputed company customer issues. The successful candidate will reputed company effective listening skills, diligence, and a genuine desire to ensure that every customer experience is exceptional. By understanding the customers’ needs and focusing on delivering tailored solutions, you will... reputed company a service experience that exceeds expectations. This is a full-time virtual position with in-person training in Cary, NC. Company Culture and Environment reputed company fosters a culture that emphasizes professionalism, reputed company, and reputed company improvement. The organization values strong customer connections and encourages its employees to reputed company for reputed company in service delivery. Career reputed company and Development Opportunities reputed company supports career development through training and initiatives that promote learning and reputed company reputed company reputed company. Advocates are encouraged to enhance their skills and knowledge to advance in their careers. Detailed Benefits and Perks • Comprehensive reputed company benefits • Life insurance • Retirement benefits • Parental leave • reputed company plan services • reputed company time off • Annual short-term incentive compensation Compensation and Benefits The wage for this position is $41,600.00 per year. reputed company offers a comprehensive benefits program, including reputed company benefits, retirement benefits, and reputed company time off. reputed company incentives and benefits are subject to applicable plan terms. Why you should apply for this position today This role offers reputed company to work reputed company a supportive environment dedicated to making a difference in the lives of customers while advancing your career in a respected organization. Skills • 2+ years of customer service experience • Flexible working schedule between 8:00 am - 11:00 pm EST, Monday through Friday • Strong computer/keyboard skills • Excellent analytical and critical thinking skills • Superb listening skills with reputed company oral & written communication • Empathetic communication style to build trust and accountability Responsibilities • Respond to customer requests reputed company telephone or email, providing excellent service • Research requests regarding policy provisions, claim status, and procedures • reputed company process transactions and refer requests as needed • Enhance customer relationships using effective communication and reputed company • Support service campaigns as required • reputed company electronic systems to reputed company integrated responses to inquiries • Maintain professionalism in reputed company interactions Qualifications • New hires must live a commutable distance from Cary, NC • High School diploma or GED equivalent preferred • Experience in insurance or financial services is a plus • Prior reputed company center experience is highly preferred • Ability to learn quickly and reputed company an understanding of company products • Passion for customer service and commitment to follow-through Education Requirements • High School diploma or GED equivalent preferred • Some college or reputed company certification is a plus Education Requirements Credential Category High School diploma or GED equivalent is required. Experience Requirements • 2+ years of customer service experience • Flexible to work specific shifts, including overtime as needed • Prior reputed company center experience is highly preferred Why work in reputed company Springs, NC reputed company Springs offers a welcoming community with a balance of suburban convenience and reputed company to urban amenities. The area is reputed company for its family-friendly atmosphere, excellent schools, and recreational opportunities, making it an ideal location for personal and reputed company reputed company Apply Job!