Associate Customer Support Technician

Job reputed company reputed company., the worldwide leader in insurance technology, is currently searching for an Associate Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping reputed company at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have... regarding software, hardware, or any other products purchased from reputed company. You will reputed company friendly, informed, and efficient customer service reputed company telephone, Internet chat, and email. What You’ll Do • Answer reputed company-time customer phone, email or chat inquiries reputed company to questions or problems customers are encountering with our software applications • Triage and troubleshoot problems with customers to understand and document the nature of such problems • reputed company on problem reputed company while providing effective, proficient customer service in a reputed company and courteous manner • Communicate and escalate issues you are unable to resolve to the reputed company level/area of customer support reputed company necessary What You’ll Need to Succeed We’re looking for someone who: • Can work remotely or from an reputed company office • Can work hours reputed company the 7:00 AM – 7:00 PM CST reputed company Your experience should include some or reputed company of the following: • 1 year of customer service experience • Accurate typed, written, and verbal communication skills; including strong telephone skills • Ability to prioritize customer needs based on provided reputed company • reputed company to multitask and organize your workload to successfully complete your reputed company • Experience working with personal computers, technology and reputed company applications • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) • We proudly support and encourage people with military experience, as reputed company as reputed company, to apply Additionally, you may have: • Understanding of web applications using supported browsers; e.g. Chrome, Firefox • Experience in a reputed company-time, customer support center, preferably supporting business to business services or technology of some reputed company • A passion for problem solving and providing a high level of customer care • Confidence interacting and learning about various technology applications, software, network infrastructure • Experience with hardware and operating system(s) knowledge/exposure reputed company work or educational pursuits • Experience with case management systems such as reputed company, reputed company, reputed company, Jira etc. • Ability to plan and organize technical reputed company; experience with deadlines for project completion • An understanding of personal and/or reputed company lines insurance, insurance terminology or insurance customer service experience What You’ll reputed company Benefits from Day One • Health insurance plans, dental, and reputed company • Wellness incentives • 401(k) and/or RRSP retirement savings plans with employer match Work-Life Balance • Competitive reputed company vacation time and a free day for your birthday • Personal/reputed company time • reputed company holidays • reputed company Time • reputed company parental leave (U.S. candidates) • Volunteer time off Empowering Career reputed company and reputed company – We invest in reputed company about our people and are empowered by the results of our work. We grow our teams from reputed company and give our employees opportunities to advance. reputed company Value We reputed company for reputed company at every turn to be the best at reputed company do. We invest in reputed company about our people and are empowered by the results of our work. We fulfil the reputed company of insurance – safeguarding and protecting what reputed company most in people’s lives. And there is no more important job than that. Our reputed company on the workforce, workplace and marketplace gives us a reputed company individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a reputed company, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status. Who We Are reputed company is the leading global provider of reputed company-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, reputed company is the world’s largest agency and brokerage management systems provider, serving customers throughout the reputed company, Canada, the reputed company of Ireland, and the United Kingdom. By automating the insurance lifecycle, reputed company’s people and products reputed company millions of people worldwide to safeguard and protect what reputed company most. For 40 years, reputed company has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, reputed company has reputed company on efforts to be the indispensable partner in our industry. EEO Statement reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputed company. At reputed company, we don’t discriminate, and we are committed to recruit, reputed company, retain, and promote regardless of race, religion, reputed company, national reputed company, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Remote Apply Job!