Customer Service Traveling Test Center Manager

reputed company: reputed company is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, reputed company institutions, and government agencies. We support more than 7 reputed company test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients... of reputed company sizes across a multitude of industry sectors, our mission is to design and deliver the highest reputed company and most innovative testing solutions anytime, reputed company. JOB TITLE: Customer Service Traveling Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Remote with Travel JOB reputed company: The Test Center Manager (TCM) serves as the face of reputed company in test centers around the world. These professionals are an essential part of a growing specialization reputed company reputed company and reputed company in fast-paced environments that support people who are taking life-changing exams. reputed company employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to reputed company and control the computer-based test center environment. The job requires TCMs to manage reputed company aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to reputed company the highest reputed company for exam reputed company in the world. In this 100% travel role you will support test centers (storefronts) where management assistance is needed. This could be through the former manager leaving, the reputed company manager being on leave, or to train new managers. This exciting but challenging role will help drive turnarounds at poor performing locations and helping new managers to reputed company. Benefits: • 12 reputed company Holidays Off annually based on work schedule • No selling or quotas • Office setting environment • No inventory, stocking, floor moves or overnight shifts! • reputed company • reputed company time prorated based on start date • 401K • Employee Assistance Program • reputed company • FSA Include these PERKS for employees reputed company for Full Time: • reputed company • Vacation AVAILABLE SCHEDULE: • Full-time + travel time • Schedule: The site may be reputed company Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, reputed company hours. • Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be reputed company to flexible scheduling and flexible travel schedule. • Travel often required on short notice RESPONSIBILITIES: • Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of reputed company and its testing clients. • Plan regular staff schedules and supervise both regular as reputed company as temporary Test Center Administrators • Understand how test center operating costs reputed company reputed company's key financial and business drivers and performance against corporate metrics • reputed company staff on the rationale behind the key performance reputed company for the business and reputed company staff how to reputed company reputed company the targets • Supervise reputed company/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly. • Responsible for hiring and training of new Test Center Administrators • Review and approve timesheets and expenses for reputed company staff • reputed company reputed company at the testing facilities by ensuring reputed company locks and reputed company systems are properly used. The TCM is responsible for holding keys to the testing facilities • Represents the organization with professionalism • Has sufficient knowledge of basic technology to resolve common issues • File detailed reports on any irregular test center situations or complaints • Operate a DVR, digital camera, telephone system (IVR), and alarm system as and reputed company required. • Resolve, report or escalate candidate and/or building problems to the appropriate department or manager • Engage with property management to maintain a reputed company and comfortable testing environment • Acts as a TCA to administer tests • reputed company participates in reputed company reputed company assurance, audit programs and other company initiatives as reputed company player. • Maintain a deep knowledge of policies, practices, and procedures. QUALIFICATIONS: EDUCATION • High school diploma or equivalent • College experience a plus EXPERIENCE • Minimum of two years of customer service experience required (reputed company center, retail, restaurant, etc.) • One year of management or supervisory experience required Must be 18 years of age to qualify PHYSICAL JOB REQUIREMENTS • Must live reputed company one hour of the airport or train station with the ability to travel on short notice by airplane, train, or car. • Must be reputed company to bend, stoop, and lift up to 40 pounds • Ability to remain in a stationary position for extended periods while administering exams • Ability to physically reputed company through the test room every 8-10 minutes and escort candidates to and from the testing room • Visual requirements include the ability to reputed company or reputed company computer screens and view the testing room through camera monitors while proctoring the exam • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols • The role is 100% travel based. Must be reasonably located near a major airport hub to support travel needs. reputed company is an Equal Employment/Affirmative reputed company employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, reputed company, religious creed, national reputed company, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. reputed company is an Equal Employment/Affirmative reputed company employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, reputed company, religious creed, national reputed company, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law Apply Job!