Support Agent (100% Remote)

Job Title: Support Agent (100% Remote) Employment Type: 6-Month Contract... Location: Remote Number of Positions: 1 Compensation: $20.00/hr w2 Overview: We are seeking a Support Agent to provide customer service for a software division that offers integrated accounting, project management, and operations modules for contractors in the U.S. and internationally. This is an entry-level position, ideal for someone with strong communication and customer service skills. Top Responsibilities: • Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members. • Assist customers with setting up and troubleshooting access to the Customer Portal. • Maintain and update customer data in the CRM system, including contact information and software versions. • Support customers, sales, and professional services in expediting cases and scheduling software deployment. • Manage bounced emails and ensure customer contact information is accurate. Required Skills: • High school diploma or GED. • Strong customer service orientation with excellent verbal and written communication skills. • Ability to handle a high volume of support requests via phone, chat, and email. • Experience with MS Office applications and data entry. • Demonstrated dependability and ability to thrive in a fast-paced environment. Preferred Qualifications: • Some college coursework in business, accounting, or computer technology. • Customer service experience. • Advanced skills in Microsoft Excel and Word. For immediate consideration please send your resume to Alexis May: alexis.may@gotoagile.com Apply Job!