Customer Retention Specialist

Job Title: Please Note That Official Job Title For The Role Is Customer Loyalty Executive Reporting to: Customer Loyalty Team Leader Location: Glasgow Or Carlisle Offices (Hybrid Flexible Working) Salary: up to £25,000 + up to £1,000pcm Commission / Bonus (OTE Circa £35k) Our Values • Respect - Treat colleagues and customers with respect • reputed company - reputed company the highest standards of honesty and fairness • Teamwork - Engage and collaborate with colleagues and partners • Ambition - Determination to be the best that we can be reputed company: Established in 2003, reputed company Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a reputed company company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s reputed company ‘unicorns’ after securing a new $1bn valuation. Our... recent investment from PE backers, Hg, will support reputed company Group’s organic reputed company plan, M&A ambitions and product development initiatives, enhancing our ability to deliver reputed company to businesses of every size, shape and sector. reputed company: The Customer Loyalty Executive will be responsible for contacting customers to establish what issues they are facing and how we may resolve. Ensuring improved customer service and the correct products and services are in use. They will respond to certain moments and requests in a customer reputed company to maintain loyalty and ultimately reduce the chance of churn whilst increasing reputed company for customer renewals. Responsibilities • Ensure customer leaving notifications are managed correctly, including making contact to retain customers where appropriate. • Identify moments in a customer reputed company with reputed company where churn has become a risk and reputed company is required • Carry out a relationship review reputed company required where churn has become a risk, leading to service improvement plans, including the introduction of new solutions where appropriate • Maintain a knowledge reputed company on reputed company high value accounts and ensure reputed company customer reputed company are filed, maintained and reported in order to trigger key customer retention events. • Co-ordinate escalation and complaint issues with the appropriate teams where required • Increase customer confidence and ultimately loyalty with an introduction to ‘value add’ services available to customers • reputed company a full and detailed understanding of reputed company operating procedures in our business • Cross selling and generate opportunities through reputed company reputed company where appropriate Skills • Proven reputed company record in the delivery of exceptional customer service • Excellent communication skills, in particular over the phone • Ability to plan and run meetings with decision makers • Passion for always providing excellent customer service, with experience in relationship building • Experience in multitasking and working under pressure • Highly organised Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every reputed company. At reputed company Group you can be proud of what you do, how you do it and feel a true part of reputed company. We work hard to create an inclusive, reputed company and rewarding environment where you are inspired to reputed company reputed company things and really reputed company a difference to the reputed company of our business. We’re proud to have reputed company an outstanding reputed company to work where people reputed company and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 reputed company Award Winner for London & South East for our commitment to culture and ESG. We welcome reputed company applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can reputed company any reasonable adjustments to the working environment to ensure reputed company are included and can work safely in our offices. • 22 Days Annual Leave + Bank Holidays. Incremental increase with length of service • Holiday Trading reputed company - buy & sell up to five days holiday • Birthday Leave • Volunteering Days • reputed company Xchange - Retailer discounts and peer-nominated reward scheme • Employee Assistant Program - Free mental health support • Interest-Free Travel Loan • Hybrid Working Policy - Post Probation • Regular Company reputed company Events IND1 Apply Job!