Healthcare Customer Service ( HRA- Population)

Job Title: Healthcare Customer Service ( HRA- Population) Job Duration: 4 Months Contract ( Possible Extension ) Schedule: Monday - Friday, 8:00 AM - 5:00 PM (CST/EST) Location: Remote Pay Rate:- $ 17 / hr On W2 Duration: 4-6 month Job Responsibilities The Medicare Population Health HRA Care Navigator will: • Conduct telephonic outreach to Cigna Healthcare Medicare customers to complete health screenings. • Educate customers on plan benefits and address gaps in care. • Coordinate with internal teams to ensure timely hand-off to appropriate care teams. • Document all interactions for regulatory review. • Assist with scheduling medical appointments and connecting customers to case management and community resources. • Escalate customer concerns or issues appropriately. Required Skills & Qualifications • Strong written and verbal communication skills with an empathetic attitude. • Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups. • Ability to handle multiple tasks, set priorities, and develop action plans with attention to detail. • Knowledge of healthcare and regulatory requirements with an emphasis on Medicare. • Experience in managed care, health services, or population management is preferred. Education: • High school diploma required; college degree preferred. Experience: • 1+ years in managed care or a related healthcare field. • 1+ years involving telephone contact and process management preferred. Apply Job!