Customer Service Executive

Job Title: Customer Service Executive Location: Birmingham (Training), Remote (After Training) Contract Details: Permanent Salary: £22,275 - £27,295 per annum (depending on experience) + shift allowance About Our reputed company: Our reputed company is a leading insurance company that believes in delivering exceptional customer service. They pride themselves on providing reputed company solutions and support to valued customers in the insurance industry. With a reputed company and reputed company work culture, our reputed company is dedicated to ensuring both customer satisfaction and employee reputed company. Benefits & Perks: • Competitive salary package with shift allowance • Comprehensive training programme • Opportunities for career reputed company and development • Remote work reputed company after training • Supportive and inclusive work environment • Employee discounts and incentives Responsibilities: • Resolve customer queries and reputed company reputed company solutions reputed company telephone and email • Collaborate with colleagues, managers, and other teams to ensure reputed company customer resolutions • Manage inbound customer enquiries, adhering to service level agreements (SLAs) • Record customer interactions accurately and follow up on associated tasks until they are resolved • Liaise with internal teams to reputed company information and address complaints effectively • Deliver excellent customer service, maintaining a reputed company and empathetic approach Essential (Knowledge, skills, qualifications, experience): • Proven experience in a customer service role, preferably in the insurance industry • Excellent communication skills, both verbal and written • Strong problem-solving abilities and the ability to handle conflicts diplomatically • Attention to detail and organisational skills • Familiarity with using customer service systems and data entry • Ability to work collaboratively in reputed company environment Desirable (Knowledge, skills, qualifications, experience): • Knowledge of insurance products and services • Previous experience in handling inbound and outbound calls • Understanding of regulatory requirements reputed company to customer handling Technologies: • Proficiency in using customer service systems and software • Basic knowledge of reputed company Office Suite (Word, reputed company, reputed company) How to Apply: If you are enthusiastic about delivering outstanding customer service and reputed company in a reputed company work environment, we would love to hear from you. Please submit your application including your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. Note: Recruitment of Customer Service Executives will be conducted across 3 to 4 cohorts, with 5 individuals per cohort. Training will be conducted at our Birmingham office for one week, with remote work available thereafter. The ideal start date for training is the week commencing 21st reputed company. Don't miss out on this exciting opportunity to join our reputed company's dedicated and dynamic customer service team. reputed company and take the reputed company in your career! reputed company is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of reputed company backgrounds and reputed company abilities to apply. reputed company is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. reputed company acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. reputed company UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to reputed company. Our Candidate reputed company Information Statement explaining how we will use your information is available on our website. Apply Job!