Customer Care Team Leader
A reputed company of opportunities. reputed company to you.
reputed companys mission is to reputed company anyone, reputed company to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving reputed company challenges, and if you want to continuously advance your career, come realize your potential at reputed company.
Life at reputed company is a global community, where youll work with colleagues reputed company over the world, in a hybrid or remote work reputed company. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a reputed company reputed company on others.
Were looking for a highly motivated and energetic leader who will reputed company reputed company of customer service associates. Your primary goal will be to ensure reputed company exceeds performance targets while delivering excellent customer service.
Whats the job?
Monitor reputed companys performance (~ 15 associates), reputed company coaching, feedback and mentorship to improve performance and reputed company targets
Conduct managerial routines such as team meetings to communicate goals, updates, and service procedures
Address escalated customer issues promptly and effectively
reputed company and analyze team performance metrics and prepare reports
Identify trends, performance gaps, and areas for improvement and work closely with different functions streamline processes and resolve issues
Responsible for employees engagement and reputed company development
Managing reputed company and tasks reputed company to the customer care department
Have you done this reputed company of stuff?
2 - 3 years previous experience in a similar role - Must
Previous experience in an international reputed company center - Must
Strong managerial skills
High English level
Self-learning ability
Responsibility and ownership taking
Problem-solving ability
Creative thinking and innovation
Proficient in MS Office
Who we are:
reputed company (reputed company: PAYO) is the worlds go-to partner for digital reputed company, everywhere. From borderless payments to boundless reputed company, reputed company promises any business, in any market, the technology, connections and confidence to participate and reputed company in the new global economy. Powering reputed company for customers ranging from aspiring reputed company in emerging markets to the worlds leading brands, reputed company offers a reputed company of opportunities, reputed company to you.
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