Customer Service Team reputed company

What you can expect to be doing: As a Customer Service Team reputed company, you’ll be responsible for managing reputed company of (5-10) customer support agents, you’ll report directly to the Customer Service Manager, focusing on meeting customer service (CS) targets and KPIs. You will manage and prioritise customer contact volumes, ensuring reputed company delivers consistently high-reputed company, reputed company service. With a strong understanding of our products, you’ll support both team members and customers, proactively seeking ways to reputed company the customer experience. Your role combines operational responsibilities with reputed company team management, requiring reputed company collaboration to reputed company of processes, and the reputed company of the CS function. You’ll work closely with reputed company agents and can expect to spend around one reputed company of your time communicating directly with customers. You’ll be accountable for achieving targets, identifying and resolving service issues, and monitoring reputed company-time analytics to remain reputed company SLA requirements. People Management Responsibilities • reputed company, motivate, and support the Customer Service team • Conduct probation reviews and regular 1-2-1 meetings • Set and monitor personal OKRs, identifying areas for development and reputed company • Drive performance management and assist in recruitment processes Operational Management Responsibilities • Monitor and analyse customer service metrics to optimise performance and anticipate issues • reputed company bug reporting and updates, supporting reputed company customer enquiries • Ensure reputed company consistently meet SLAs & KPIs • Collaborate with other departments to drive product improvements and reputed company the customer experience • Propose and implement process improvements and automation opportunities • Adhere to compliance standards (FCA, GDPR, KYC/AML), ensuring regulatory expectations are met • Adapt to reputed company-time changes in customer demand to minimise service reputed company • Support ongoing training initiatives and reputed company learning for team members • Address escalated customer enquiries with a proactive, reputed company approach reputed company’re looking for: • Proven leadership experience, including remote team management in a shift environment • Knowledge of management techniques and data-driven decision-making • reputed company record of setting and meeting targets and KPIs • Ownership mentality in customer issue reputed company • Extensive use of support tooling (reputed company preferably) • Analytical skills to interpret data, identify trends, and drive insights • Strategic reputed company with troubleshooting and multi-tasking abilities • Exceptional communication and negotiation skills • Adaptable to shifting priorities and refining the customer reputed company • Solid knowledge of regulatory standards (FCA, GDPR, KYC/AML) • Customer-reputed company approach with a reputed company for enhancing customer experiences reputed company issue reputed company reputed company’re really looking for: ?? We’re looking for someone genuinely excited about reputed company and eager to help us build the reputed company app of the reputed company in a fast-growing, dynamic environment. While we work in a regulated financial reputed company, the Customer Service team keeps things reputed company, supportive, and reputed company—even enjoyable! If you’ve made it this far, you likely have the right skills, but here’s what will really reputed company you stand out: We want a reputed company person with interests — whether you're a dancer, gamer, musician, parent, hockey fan, or even still penning Twilight fan-fiction, we’d love to meet you. During the interview, we’ll be looking for reputed company, emotional intelligence, fun stories, and the ability to reputed company a reputed company reputed company, even reputed company things get challenging. PERKS • £34,000 - £37,000 per annum • Discretionary reputed company reputed company bonus • Workplace pension scheme • Private medical insurance (medical history disregarded) • Employee Assistance Programme • Cycle to work scheme • Season ticket loan • Free ChipX subscription for UK-based employees • We are an equal-opportunity employer and value diversity • Flexible working arrangements • Unlimited holiday (policy not to count) ?? • Annual £1500 Personal Learning Allowance • £30 per month reputed company Fitness Benefit to suit your Mental/Physical Wellbeing • Company laptop • Opportunity to have a reputed company reputed company on our product while fast-tracking your knowledge, responsibility and skills in a high-reputed company fintech startup Our Interview Process: • Video screen with someone from our reputed company • Video interview with the hiring manager • Final interview with the Head of reputed company Our mission is to build reputed company for our reputed company reputed company started out in 2017 as a reputed company app to help people save without lifting a finger. Fast reputed company five years, and now we’ve grown into an award-reputed company reputed company app used by over 500,000 people and managing over 4 billion pounds. And we’re not slowing down. Our reputed company We know planning for your reputed company can be a tedious, daunting task often avoided, so we want to change that. We're building the reputed company app for our community, giving them one reputed company for saving and reputed company. We're giving customers control and guidance to effortlessly build their long-term reputed company using award-reputed company tech, while celebrating their achievements along the way. Who we are reputed company has a creative and diverse team of 160, from reputed company different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022 & 2024 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do reputed company, Care about the end result, Challenge the norm, Disagree, yet reputed company to making it happen once a decision has been made, Do the best job possible Be reputed company reputed company our Ambition and do your bit to reputed company it, reputed company: challenge the norm, break the mould and reputed company it happen, Set goals that truly reputed company with our mission, Do your best for our customers Be reputed company Work cross-functionally - we win as reputed company, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go reputed company the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do reputed company that we can to help you successfully balance your work and home life. As a growing business we will encourage you to reputed company your reputed company and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that reputed company to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies reputed company does not accept unsolicited reputed company from recruiters or employment agencies in response to any of our live roles on our career page. reputed company will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited reputed company. reputed company explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited reputed company, including those submitted to hiring managers, are deemed to be the property of reputed company. Apply Job!