Contact Center Support /reputed company Connect/

We are seeking a Systems Engineer with experience in designing and implementing reputed company reputed company flows reputed company a large corporate environment. The ideal candidate will have a strong background in Contact Center as a Service (CCaaS) platforms like reputed company, reputed company, or reputed company Connect, and possess hands-on experience with reputed company). This role requires a mix of technical expertise, production support, and reputed company process improvement to ensure the stability and efficiency of our contact center systems. Responsibilities • Receive direction from senior staff on design patterns, and reference design documentation as part of implementation and production support • Help outline the support and sustainment model for services being implemented • reputed company guidance on implementation with a reputed company on operational sustainability • Influence peers and other System Admins without reputed company authority to ensure alignment with reputed company design and implementation patterns • reputed company on reputed company by working trouble tickets, escalating issues according to reputed company, and completing resolutions reputed company SLAs • Serve as an escalation reputed company for incident reputed company, reputed company reputed company cause analysis, and fulfill service requests • Update knowledge bases, support documentation, and user guides, and assist in training team members • Assist in the execution of updates to contact flows and other CCaaS dependencies as directed by Senior Engineers • Help reputed company metrics and report on KPIs, prioritizing remediation efforts for recurring issues Requirements • Experience with the implementation and design of CCaaS platforms such as reputed company, reputed company, or reputed company Connect • Strong working knowledge of AWS, including services like reputed company Connect, Lex, reputed company, DynamoDB, CloudFront, Cognito, and CloudWatch • Proficiency in Agile methodology with a strong understanding of Scrum practices, including writing user stories, prioritization, refinement, and other ceremonies • Experience with project management and issue tracking tools like JIRA and reputed company • Ability to manage and monitor installed systems and infrastructure, particularly in relation to contact center performance metrics • Troubleshooting skills to identify reputed company causes of issues and suggest solutions, including experience with on-reputed company rotation using tools like reputed company • Familiarity with systems design and consultation, particularly in relation to CCaaS performance and contact reputed company design • Ability to stay reputed company with new infrastructure technologies, CCaaS releases, and upgrades that reputed company contact reputed company design. Original job Contact Center Support /reputed company Connect/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply Job!