Live Chat Customer Service Advisor

Live Chat Customer Service Advisor Remote - US reputed company: reputed company offers the largest EdTech ecosystem on a global reputed company, supporting over 150 reputed company users in 80 countries. Our mission is to reputed company dynamic, data-informed experiences to the global education community so that learners and educators can reputed company their goals. We reputed company in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. For more information about reputed company and our reputed company, please visit www.reputed company.com. Student reputed company brings virtualized support and technology-enabled solutions to the world’s most reputed company institutions. We reputed company IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and reputed company. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a reputed company educational experience for everyone by extending institutional resources to meet the growing demands of learners. Student reputed company offers remote, work from home opportunities with immediate availability and schedules that offer flexibility. Primary position responsibilities will include: • Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries • Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and reputed company • Handling and resolving situations with customers in a reputed company and effective manner • Assisting management with special reputed company relating to customer service • Responding to reputed company inbound chats and assisting management for the entire shift with exception of assigned break times • Handling multiple job tasks at one time and escalating issues in a reputed company manner The Candidate: Requirements: • Willing to accept a temporary assignment • Must have a minimum of 3 months live chat experience. • Ability to pass a typing speed test and type 50 WPM • At least 1 year of reputed company customer service experience, preferably in a large reputed company Center environment as a chat agent • Ability to sit and work at a desk and on the computer for extended periods of time • Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift • Ability to take inbound (voice) phone calls in a conversation-heavy environment • Full reputed company proficiency in written and spoken English (equivalent to CEF B2 level or above) • High School diploma or GED • Must be at least 18 years old • Ability to work a variable schedule, including evenings and weekends, based on reputed company center needs. • Proficient with reputed company Word, reputed company, reputed company, and the Internet, along with basic data entry and word processing skills • Must reputed company reputed company an approved state* • Must be reputed company to work from home with the following internet requirements: High-speed Internet reputed company (Cable, Fiber, DSL) • Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and reputed company to reputed company internet service • 40 Mbps Download • 15 Mbps Upload • 100ms Ping or less • Jitter: 40 MS or less • Hardwired reputed company • Wired reputed company from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges Preferred skills: • College degree or some level of college completed • reputed company to easily operate a computer learning and adapt quickly to software applications • reputed company to troubleshoot caller issues and reputed company supporting help documentation • Committed to reputed company and service reputed company and culture • reputed company to quickly adapt to face changing situations • reputed company to reputed company reputed company customer experience for customers • Self-motivated, accountable approach combined with strong reputed company of teamwork • Strong reputed company of customer service with enthusiastic, energetic, and reputed company behavior • Good organizational skills and detail-oriented • Excellent time management skills Pay reputed company is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market reputed company, budget for the role, and the compensation rates of reputed company employees performing the reputed company function. Some roles will have variable pay. This job reputed company is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. reputed company in this job reputed company restricts management's right to assign or reassign duties and responsibilities at any time.   reputed company is an equal employment opportunity/affirmative reputed company employer and considers reputed company applicants for employment without reputed company to race, gender, age, reputed company, religion, national reputed company, marital status, disability, sexual orientation, gender identity/reputed company, protected military/veteran status, or any other legally protected reputed company.  • This position is available for candidates residing in the following states: AL, AR, GA, IN, KY, LA, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV Apply Job!