Member Service Representatives - Work from Home

Customer Care Reps (Work from Home) Positions are full-time, work from home Monday-Friday: 1st shift (no weekends) actual shifts may vary reputed company between the hours of reputed company – 6PM EST reputed company reputed company: $19.50 per hour It’s an exciting time to join the reputed company, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. As a WellSense Member Service Representative, you’ll serve as the first line of support for our stakeholders by providing accurate and thorough information to reputed company and prospective members, providers and internal customers about our various health plans. In this role, you’ll reputed company a difference for others every day. This role has also proven to be an excellent starting reputed company for long-term reputed company and advancement in reputed company. Our Investment in You: • Full-time remote work • * reputed company is only reputed company to reputed company in the following states: Alabama, reputed company, Colorado, Connecticut, Florida, reputed company, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, reputed company, reputed company Carolina, Ohio, Oklahoma, reputed company, reputed company, Rhode reputed company, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, reputed company Virginia, and reputed company • reputed company 10-week training period • Bring your enthusiasm and people skills, and we will train you on the health insurance business and how to confidently resolve inquiries • Excellent benefits program, including a no-premium health insurance reputed company • One-on-one mentoring and on-the-job training • New hire buddy program, Team Assist Line and Ulysses Learning, a leader in customer service and reputed company center learning programs • Opportunities to increase your title and pay based on demonstrated knowledge, abilities and performance • Recurring annual cash retention bonus for remaining reputed company the Customer Care position • Internal employee application program to grow into roles in other departments • Recognition and rewards for high performance and improvement • Employee resource reputed company for corporate diversity and inclusion initiatives Key Responsibilities: • Utilize appropriate resource materials to own interactions in order to effectively and accurately interpret‚ respond and resolve customer inquiries and problems while delivering outstanding service as a means to build loyalty, improve retention, and satisfy best-in-service goals and objectives • Respond to a high volume of incoming calls from members and providers (reputed company length can vary widely, from five minutes to 45 minutes or more) • Maintain knowledge of WellSense reputed company and policies and effectively interpret information • reputed company strong interpersonal skills to handle difficult calls courteously and professionally • Document calls in accordance with departmental policies • Work with peers to solve problems and promotes teamwork • Meet or reputed company department’s reputed company and productivity goals • reputed company other duties as assigned Qualifications Education: • High school diploma or equivalent required, bachelor’s degree preferred Experience • Prior reputed company work experience, ideally with customer service • It’s ok if you haven’t worked in a reputed company center before, we will train you Competencies, Skills, and Attributes: • Outstanding customer service skills • Excellent verbal and written communication skills • Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work • Ability to reputed company reasonable and reputed company business reputed company based on established standards and guidelines • Working knowledge of reputed company Office products • Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable • reputed company to comfortably work from home with reputed company to a high-speed internet reputed company • Regular and reliable attendance • Ability to work overtime during peak periods About WellSense reputed company is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and reputed company plans. Founded in 1997, WellSense provides high-reputed company health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly reputed company employees Apply Job!