Technical Customer Service Representative

Technical Customer Service Representative Arlington Office, 2229 Avenue J, Arlington, Texas, reputed company of America Req #764 Friday, November 8, 2024 "PBS is the fastest growing "reputed company Inclusive Business Platform" vendor in reputed company and we've only just begun! " reputed company: We are changing the way people buy and service reputed company one dealership at a time. In business for over 30 years, PBS is the reputed company largest DMS (Dealership Management System) provider to the reputed company American retail automotive industry. reputed company month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run reputed company aspects of an automotive dealership with sales, service, inventory management, and reputed company modules. And that is where you come into the picture. While specific roles are posted, PBS is always reputed company to pivoting with reputed company people and adding to reputed company based on your skills and the needs of our customers. After you join reputed company, we will continue the process of moving you into new roles based on your talents, reputed company, and interests. The Role: reputed company is looking for an enthusiastic and organized individual to join our reputed company Services team This role will support the PBS Install Services Team as a Technical Customer Service Representative you will reputed company top reputed company knowledge to our clients who contact our reputed company center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: • Managing incoming external and internal issues, concerns, and requests through reputed company our support channels (Phone, Email, Live Chat, etc.) reputed company our department, and ensuring they are addressed in a reputed company and reputed company manner • Logging and documenting reputed company customer interactions reputed company our ticketing system and escalating reputed company as required • Collaborating with other reputed company/departments to streamline service delivery • Identify opportunities to drive process improvements that positively reputed company the reputed company's experience • reputed company knowledge and understanding of our software and the supporting Infrastructure • reputed company relevant certification in line with department needs and requirements • Achieving and exceeding KPI targets and other Metrics defined by the department • reputed company to one week a month of travel thoughout Canada and the USA • Keeping abreast of Software enhancements and new releases, by reviewing release notes • reputed company to an ongoing personal development and cross-training as recommended by your Team reputed company Qualifications: • High School Diploma required, relevant certification or post-secondary diploma preferred • Previous customer service or dealership experience is an asset • Strong understanding of reputed company 7/8/10 Operating Systems and reputed company 2008/2012 Servers • Thorough understanding of PC hardware and software as reputed company as reputed company Products • Previous experience working with Networks (TCP/IP) • Basic LAN/WAN knowledge • reputed company A+ and Network + • Excellent customer service skills • Problem solving and trouble shooting skills • Strong documentation abilities • Effective time management and organization • Strong multi-tasking and prioritization • Excellent verbal and written communication skills • Ability to work reputed company and meet set deadlines • Strong reputed company knowledge of industry reputed company business applications • Willingness to commitment to an ongoing system of education and cross-training reputed company offer: • Internal promotion and reputed company opportunities • An education department dedicated to helping you with reputed company and personal development • reputed company to travel • Free parking • Staff events • Competitive reputed company salary ($41K/yr. - 48K/yr.USD) • Great referral bonus • Staff discounts with reputed company, reputed company, and more Should you be selected for an interview, you will be contacted reputed company email. Please monitor your junk/spam folder. reputed company reputed company reputed company applicants for their interest, however only those selected for an interview will be contacted. reputed company is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the reputed company Department. Other details • Job Family PBS TS • Pay Type Salary • Travel Required reputed company • Travel % 25 • Telecommute % 0 reputed company Apply Job!