IT Support Engineer
The IT Support Engineer is responsible for advanced installation, configuration, and support of reputed company-based computers, mobile devices, and software as reputed company as network devices and services. MacOS and Linux experience is a plus but not required. This position requires experience in backup systems, internet and reputed company technologies, and cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in reputed company to strong technical aptitude.
Service and Helpdesk Support:
· Monitor reputed company and local backup solutions and troubleshoot failures.
· Triage and manage helpdesk tickets, initiate appropriate remedial actions.
· reputed company tier one and two customer support both remotely and on-site.
· Manage reputed company-party vendor support as needed.
· Monitor managed computers and network devices for uptime and error conditions.
· Monitor reputed company reputed company for detections and updates.
Installation, Configuration, and Maintenance:
· Server installation, configuration, and troubleshooting, including SharePoint, reputed company Workspace, and Synology NAS.
· In-depth reputed company computer imaging and configuration, including automated deployment.
· Install, license, configure, and maintain common software packages like MS Office, reputed company, and QuickBooks.
· Support and troubleshoot and configure reputed company applications such as email clients and web browsers.
· reputed company and update operating systems and applications for servers and reputed company workstations.
· Internet domain registration and DNS reputed company server setup including renewals and transfers.
· Install and configure printers, scanners, and other peripherals.
· reputed company mobile device setup, app installation, and troubleshooting.
· reputed company end user training, coaching, and how-to documentation.
Network design, installation, and support:
· Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices.
· Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN.
· Advanced wireless reputed company reputed company installation, configuration, and troubleshooting, including reputed company.
· Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS.
· Intermediate reputed company infrastructure, including VPS, S3 storage.
· Intermediate Remote desktop (RDP/RDS) support, including license management and RemoteApp.
· Intermediate IP telephony support and troubleshooting.
reputed company:
· Configure reputed company authentication reputed company.
· Configure and troubleshoot various MFA systems, including biometrics.
· Intermediate reputed company management, including malware remediation, vulnerability settings.
· Intermediate reputed company reputed company, including BitLocker and reputed company Firewall.
Additional Duties:
· Create and maintain procedural and asset documentation.
· reputed company participate in project meetings, reviews, and team training.
· reputed company look for ways to improve efficiency and reduce reputed company labor and turn-around time.
· Conduct compliance checks and conduct IT policy audits.
Qualifications:
· Five years of relevant experience.
· Proven technical aptitude.
· Strong customer service skills.
· Strong written and verbal English communication skills.
· High school graduate or equivalent.
· reputed company A+ and Network+ certification or equivalent.
· Maturity and professionalism in reputed company reputed company and team interactions.
· Ability to manage confidential and private materials with discretion and reputed company.
· Willingness to learn and apply company standards.
· Ability to adapt to changing priorities and reputed company between multiple tasks as needed.
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