Doordash Customer Support – Freshers Jobs

DoorDash is a technology company that connects people with the best in their cities. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a customer-centric company, we aim to provide exceptional customer service and ensure that our customers have a seamless experience from ordering to delivery. Job Summary ... We are seeking enthusiastic and dedicated freshers to join our Customer Support team at DoorDash. As a Customer Support Representative, you will be the first point of contact for our customers, providing them with top-notch service and resolving their inquiries and issues promptly. Key Responsibilities * Respond to customer inquiries via phone, email, and chat in a timely and professional manner. * Troubleshoot and resolve customer issues related to orders, deliveries, and accounts. * Provide detailed information about DoorDash products and services. * Document and update customer records based on interactions. * Collaborate with other departments to address customer concerns and improve the customer experience. * Maintain a high level of customer satisfaction by following up on customer issues and ensuring they are resolved effectively. Required Skills and Qualifications * Excellent verbal and written communication skills. * Strong problem-solving abilities. * Ability to handle high-pressure situations calmly and effectively. * Proficiency in basic computer applications and ability to quickly learn new software. * High school diploma or equivalent; college degree preferred. * Customer service experience is a plus but not required. Experience * No prior experience required; freshers are encouraged to apply. * Previous experience in a customer service role is an advantage. Working Hours * Flexible working hours, including evenings, weekends, and holidays. * Full-time and part-time positions available. Knowledge, Skills, and Abilities * Strong interpersonal skills and a passion for helping others. * Ability to multitask and manage time effectively. * Attention to detail and a commitment to accuracy. * Positive attitude and a team-oriented mindset. Benefits * Competitive salary and performance-based incentives. * Comprehensive health, dental, and vision insurance. * Paid time off and holiday pay. * Opportunities for career growth and development. * Employee discounts on DoorDash orders. * A dynamic and inclusive work environment. Why Join DoorDash? * Be part of a fast-growing company with a mission to connect people with the best in their cities. * Work in a supportive and collaborative environment where your contributions are valued. * Gain valuable experience and develop your career in customer support. * Enjoy a range of benefits and a flexible work schedule. How to Apply Interested candidates can apply by visiting our careers page on the DoorDash website: DoorDash Careers. Submit your resume and cover letter outlining your qualifications and why you are interested in joining DoorDash Apply Job!