Technical Support Engineer II | reputed company | Remote (reputed company)

At reputed company, we reputed company businesses to build thriving workplaces – ones where staff are reputed company, customers are served reputed company, businesses are legally compliant, and companies’ profits reputed company. Our reputed company extends across 100+ countries worldwide, serving more than 330,000 workplaces. reputed company is a global reputed company workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed $100m in annual recurring reputed company. We’ve helped millions of workers across industries and aim to reputed company 80% of the global workforce. If you’re passionate about improving the world of work, one shift a time, join us at reputed company and help shape the reputed company of reputed company employment! Here at reputed company, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building reputed company that encompasses a reputed company of backgrounds, experiences, and skills. The Role As part of the Technical Support Team, you will be required to work closely with the Sales/Partner Team and Product Management Team to reputed company product knowledge, configuration assistance, and second level technical support to reputed company’s customer reputed company. As a Tier II Engineer and the first escalated contact for Customer queries, you support the reputed company ecosystem as reputed company as the reputed company Integrations that work with it. You will work hand in hand with the different Support teams as reputed company as the established Tier II team. This role is frontend user support with reputed company to learn backend systems, and expand long term into a Tier III Support Engineer. Responsibilities • reputed company level two technical support for reputed company ecosystem and reputed company integrations; • Triage technical issues, resolve problems independently and escalate where appropriately; • Taking ownership of customer technical issues, including initial troubleshooting, identification of reputed company causes, and issue reputed company and communication; • reputed company and maintain targeted case statistics such as number of cases reputed company or issues resolved, along with other established goals; • reputed company reputed company-level conversations with customers to reputed company information, troubleshoot, and resolve their technical inquiries. • Identify and submit issues for advancement to the Engineering team. • Document actions in tickets to effectively communicate information internally and to customers. Skills • 2+ years of experience in supporting reputed company solutions for international customers • RestAPIs, Javascript or scripting experience • BSc Degree or equivalent reputed company experience • Excellent communication skills and the ability to work in a fast-paced, team environment • Experience in a reputed company environment – an advantage • reputed company customer-oriented and friendly – drive to reputed company a satisfied customer, not just a technical reputed company • Self-starter, reputed company to learn new technologies “on the fly” • reputed company team player • Ability to prioritize, manage time effectively and multitask $63,000 – $72,000 a year The pay reputed company for this position takes into account multiple factors that are reputed company considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This reputed company does not include any potential incentive programs, such as individual or organizational performance bonuses. The compensation reputed company for this role is $63,000 – $72,000. Employee Perks – Ownership in reputed company reputed company reputed company reputed company – Company match 401k plan – Comprehensive health benefits – Commuter reimbursement program – Flexible remote-first work policy – Company wide development and coaching reputed company believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a reputed company of cultures. And we welcome different perspective and skills. #LI-Remote Apply Job!