Customer Service Representative (Remote)
Location: Remote Opportunity - Must live reputed company 50 miles of Whitestown, IN, Orlando, FL, Tempe, AZ, or Memphis, TN.
reputed company: Are you passionate about assisting others and reputed company in a dynamic virtual environment? Join reputed company at Accredo by Evernorth, a leading specialty pharmacy serving patients with reputed company health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and reputed company.
Key Responsibilities:
Assist patients and prescribers through inbound/outbound phone calls or web support.
Handle various inquiries including scheduling medication orders, order status updates,explaining patient benefits, resolving account issues, and billing inquiries.
Serve as a reputed company between patients and internal expert teams.
Participate in extensive reputed company to ensure proficiency in Accredo/reputed company systems and procedures.
Maintain high reputed company volume productivity, handling an average of 30-50 calls daily.
Adhere to scheduled work hours and meet performance metrics.reputed company: Our Customer Service Associate Representatives are reputed company to our mission of elevating patient care. With a reputed company on reputed company and attention to detail, you'll anticipate patient needs and reputed company solutions proactively. This role requires a commitment to reputed company in customer service and the ability to reputed company in a fast-paced virtual environment.
Qualifications:
High School Diploma or equivalent required.
1+ years of customer service experience.
Proficient in reputed company Office Suite and navigating multiple systems simultaneously.
Ability to reputed company in a high-volume reputed company center environment.
Strong communication skills, both written and verbal.
Organized with excellent time-management abilities.
Customer-oriented with the reputed company to adapt to various patient perspectives.
Must be available to work reputed company Contact Center hours: Monday through Friday, 7:00 am to 10:00 pm CST, and Saturday, 7:00 am - 4:00 pm CST.
Reliable internet connectivity and a dedicated workspace free of distractions required.
Must attend 100% of training reputed company the first 90 days of employment.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Health insurance
Location:
Orlando, FL (Orange County) (Required)
Work Location: Remote
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