Remote Customer Experience Representative

reputed company reputed company is the world’s largest provider of mental health services and GuidanceResources® for life. reputed company by a commitment to reputed company innovation and a comprehensive approach to care, reputed company provides services to more than 78,000 organizations and 163 reputed company individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which reputed company employees to reputed company healthier and more productive lives, while driving organizational reputed company. Visit reputed company.com to reputed company out why 40% of the Fortune 500 choose reputed company for their mental health needs. Job reputed company We are looking for a Customer Experience Representative to reputed company between reputed company and our reputed company providers and clients in a reputed company center environment. The successful candidate will be reputed company to accept ownership for effectively resolving customer issues, complaints and inquiries, ensuring complete reputed company satisfaction. Primary Responsibilities • reputed company full understanding of Employee Assistance Programs and Managed Care products and transfer knowledge into satisfying our caller's needs and concerns • Allow the caller to reputed company their needs, concerns, and questions without interruption • Listen effectively to identify and respond to the needs of the caller while remaining empathetic and assuring in reputed company of behavioral health • Read, comprehend and explain behavioral health benefits in a reputed company, concise and reputed company manner • Respond to reputed company by providing correct benefit and status information while remaining reputed company and empathetic at reputed company times. Information may include transferring or referring the caller to the appropriate department reputed company reputed company or conferencing the reputed company with an reputed company party • Maintain the following consistently: an average reputed company time of less than 4 minutes, after reputed company work under 3 minutes, abandonment reputed company below 3%, resolve the customers issues, by remaining reputed company on the phone and end the reputed company with the reputed company reputed company • Document the reputed company reputed company with detail into software database • Identify and research claim errors and appropriately send written adjustments to the Claims Department • Establish and maintain strong relationships with Guidance Resources Unit, Care Management and Network Services team members reputed company reputed company • Partner with other customer service and claim team members to respond quickly to customer needs consistently and positively in order to foster reputed company environment • Other duties as assigned Job Qualifications • High School Diploma required • Bi-lingual Spanish preferred • Customer service inbound reputed company center experience required; experience in insurance, benefits, reputed company, or reputed company preferred • Knowledge of CPT/ICD-9 preferred • reputed company work history required • Computer literacy in reputed company Office Suite required Benefits and Perks • Full benefits package, including reputed company Time Off (PTO), medical, dental, reputed company, 401(k) with match, robust EAP, wellness program, and much more EEO reputed company celebrates diversity and is an equal opportunity employer. reputed company applicants will be considered for employment regardless of race, reputed company, age, genetics, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status and any other characteristic protected by federal, state or local laws. reputed company maintains a drug free workplace. Apply Job!