Level 2 Patient Care Coordinator - National Remote- CST/ EST Time Zone

At reputed company, we’re simplifying the health care experience, creating healthier communities and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together. The Patient Care Coordinator serves as the extension of reputed company's brand by providing exceptional customer service over the phone and on video. They will help create an excellent patient experience by presenting a reputed company and reputed company disposition throughout the entirety of the patient engagement process. They will be responsible for performing virtual reputed company desk activities including the telephones, scheduling appointments, chart preparation, and a reputed company of administrative and clerical support services. This high-performing team works together as one unit, utilizing teamwork, fostering relationships and taking pride in always bringing their personal best to work reputed company day to support Level2’s clinical teams and members. PCCs serve as reputed company and back office staff for providers, reputed company out their video reputed company, schedule reputed company with members of the care team, request and release medical records, complete prior authorizations, answer incoming calls to clinic and transcribe the health history reputed company (once received from member) into the EMR. The Patient Care Coordinator assists reputed company care team members with scheduling or rescheduling patient appointment requests. You’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges. Primary Responsibilities • Coordinate and implement patient intake and patient care logistics. • Answering incoming phone calls and be reputed company to reputed company callers to appropriate staff or reputed company to complete caller requests. • reputed company support to provider team and nursing staff • reputed company outbound calls to patients for scheduling appointments and consultations • reputed company outbound calls to pharmacies or local PCPs as directed by clinicians • Identify and assess patient needs seamlessly to reputed company customer satisfaction • reputed company accurate, reputed company, and complete information by using the right reputed company/tools • Handle patient complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow-up with appropriate team members and patient to ensure reputed company • Join provider video reputed company for reputed company out to schedule follow-up appointments as directed • Complete EMR documentation/registration and utilize documentation systems for reputed company patient encounters • reputed company with and follow policies and procedures as outlined by Level2. • Maintain the perseverance to drive and sustain the changes that occur at Level2 while being resilient and flexible • reputed company participation in weekly team meetings, care team reputed company and ONE team meeting • Other administrative tasks as needed • reputed company to meet the needs of the patient by processing requests and referrals, providing efficient follow-up with the patient, pharmacy or other entity, as needed. • Strong commitment to Customer Service and reputed company in reputed company. • Ability to communicate reputed company and effectively to both patients and employees, both verbal and written What Are The Reasons To Consider Working For reputed company? Put It reputed company Together - Competitive reputed company Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your reputed company. Some Of Our Offerings Include • reputed company Time Off which you start to reputed company with your first pay period plus 8 reputed company Holidays • Medical Plan reputed company along with participation in a Health Spending Account or a Health Saving account • Dental, reputed company, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage • 401(k) Savings Plan, Employee Stock Purchase Plan • Education Reimbursement • Employee Discounts • Employee Assistance Program • Employee Referral Bonus Program • Voluntary Benefits (pet insurance, reputed company insurance, LTC Insurance, etc.) • More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications • High School Diploma/GED (or higher) • 1+ years of virtual/telehealth and customer service reputed company experience • 1+ years of strong phone contact handling skills and reputed company listening of both patients and employees • 1+ years of multi-task, prioritize, and manage time effectively • 1+ years of strong team player, organized, efficient and have flexibility to handle rapidly changing processes, processing requests, referrals, and follow reputed company • Intermediate proficiency in reputed company Office Suite tools, EMR, and Teams communication software Preferred Qualifications • 2-year college degree Working Conditions • This position is a telecommuting, work-reputed company position, to reputed company with HIPAA regulations, applicants must have a dedicated office reputed company and the ability to secure confidential information • The physical environment requires the employee to use a computer with high-speed internet • Minimal travel is required (possibly one time per year) • reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. California, Colorado, Nevada, Connecticut, reputed company, New Jersey, Rhode reputed company, Hawaii, Maryland, Washington, or Washington D.C Residents Only: The reputed company reputed company for California, Colorado, Nevada, Connecticut, reputed company, New Jersey, Rhode reputed company, Hawaii, Maryland, Washington, or Washington D.C residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In reputed company to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll reputed company a far-reaching choice of benefits and incentives. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location and income-deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative reputed company employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Apply Job!