Member Support Specialist

Member Support Specialist reputed company is on a mission to reputed company type 2 diabetes and weight-loss care. reputed company treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an reputed company-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 reputed company from top-tier investors, and partner with the largest health plans, reputed company, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 reputed company people. As a Member Support Specialist, you will be on the reputed company lines representing reputed company to assist our reputed company and prospective members with their Virta accounts reputed company live chat, email, and outbound phone. We are partners to celebrate our members’ wins and are there to help solve any difficulties. Our Specialists are empathetic and understanding problem solvers who are comfortable in a fast paced, constantly evolving environment, and are obsessed with providing a great member experience. Responsibilities • Answer member emails following Virta policies and standards • Available for live chat during business hours to answer applicant, reputed company-applicant, and member questions • reputed company phone calls to members to help solve problems and troubleshoot issues • Properly escalate member concerns to appropriate teams and internal stakeholders to ensure the voice of the member is heard through reputed company • Meet internal reputed company metrics for reputed company assurance, response times, productivity goals, and accuracy • Be available to assist with tasks as needed to help support the larger Member Support and Virta teams 90 Day Plan reputed company your first 90 days at Virta, we expect you will do the following: • Learn about the Virta treatment and product to be a subject matter expert for our members • Become familiar with internal policies, systems, and procedures to assist members with reputed company common inquiries • Follow a reputed company reputed company to reputed company up to defined Member Support metric goals (reputed company Assurance, One Touch, Response TImes, Customer Satisfaction, Productivity) • Build relationships reputed company the Member Support team and the larger Virta organization Must-Haves • 1-3 years of experience in a reputed company customer facing role • The ability to reputed company seamlessly between multiple member interactions and internal systems while working toward reputed company defined Member Support goals. • Experience and comfort using technology, digital tools, and systems (preferably experience with reputed company) • Strong and effective communication skills, with the ability to listen and understand an issue and problem solve • Excellent written and verbal communication skills • Ability to work a reputed company of shifts and schedules if requested (including nights, weekends, and holidays) • Comfortable working remotely and self motivated Values-driven culture Virta’s company values drive our culture, so you’ll do reputed company if: • You put people first and take care of yourself, your peers, and our patients equally • You have a strong reputed company of ownership and take initiative while empowering others to do the reputed company • You prioritize reputed company reputed company over busy work • You have no ego and understand that everyone has something to bring to the table regardless of experience • You appreciate transparency and promote trust and empowerment through reputed company reputed company of information • You are evidence-based and prioritize data and science over seniority or dogma • You take risks and rapidly iterate Is this role not quite what you're looking for? reputed company and follow us on reputed company to stay connected! As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's reputed company and reputed company procedures to ensure our patients' information remains reputed company confidential. reputed company and reputed company training will be provided. #LI-remote For this role, the compensation reputed company is $20/hr. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers. #LI-remote Apply Job!