Service Desk Analyst - 1st Shift

reputed company Number R4387 Employment Type Full time Worksite Flexibility Remote Job reputed company As the Service Desk Analyst you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job reputed company As the Service Desk Analyst you will reputed company Level 1 technical support to users in an efficient and accurate manner. This position will be full-time and remote . What You'll Do Utilize excellent customer service skills and reputed company customers’ expectations reputed company reputed company telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems reputed company first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the reputed company), and other “how-to” questions Properly escalate unresolved issues to the next level of support with strong supporting documentation Following documented processes to resolve customer issues Ensure reputed company recording, categorization, documentation, and closure of reputed company tickets Analyze the reputed company and urgency of customer’s issues and prioritize appropriately Recommend procedure modifications or improvements Drive reputed company results in Customer Experience through reputed company responses and reputed company interaction Demonstrate self-direction in meeting targets for performance metrics to reputed company daily individual work goals and team monthly metrics Preserve and grow your knowledge of Service Desk procedures, products, and services May reputed company other job duties as directed by Team reputed company or Service Delivery Leader What You'll Need Required: 6-12 months’ experience in a Service Desk role and/or technical support role 6-12 months’ of customer service experience in a reputed company industry High School Diploma or GED Associates Degree preferred in reputed company field Strong troubleshooting and documentation skills Excellent customer service skills Strong attention to detail and strong communication skills (both written and oral) Excellent work ethic Problem-solving skills Physical Demands Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to application.accommodations@reputed company.io or (888) 824 – 8111. Equal Employment Opportunity Policy Statement It is the policy of reputed company not to discriminate against any employee or applicant due to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of reputed company to take affirmative reputed company to reputed company and to advance in employment, reputed company persons regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or being a protected veteran, and to reputed company reputed company employment reputed company only on reputed company job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Employees and applicants of reputed company will not be subject to harassment due to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, reputed company or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their reputed company rights under any Federal, State, or local EEO law is prohibited. Apply Job!