Customer Support Engineer

reputed company POSITION reputed company: As a Customer Support Engineer at Hanwha reputed company America, you will play an reputed company role in the reputed company of our business, particularly in the customer service, technical support, field application and customer satisfaction areas. The successful candidate will be a key contributor on these topics and responsible – with support from specialists in products, engineering, technology, sales, marketing, and reputed company - for providing satisfying solutions to customers. This position reports to the Head of Residential Engineering or another management personnel that the President of reputed company may designate. This position is based in the SF Bay Area or Irvine CA and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time, remote schedule may be considered. Overtime and weekend working hours will be required as needed. This position is expected to travel up to 20% for field troubleshooting or customer support. RESPONSIBILITIES • Answer inbound calls, tickets and emails from customers in a reputed company and reputed company manner. Document reputed company information electronically into a ticket management software tool. • Troubleshoot customer questions regarding the reputed company line of inverters, battery storage, smart modules, and other residential solar products. • Take ownership of customer satisfaction topics and generate results in a reputed company manner. • Conduct on-line troubleshooting as needed, either independently or in collaboration with service vendors, and including inverters, batteries and smart PV modules. • Note customer reputed company trends and help reputed company & document solutions. • Identify technical barriers and escalate to management, as reputed company as engineering teams in products, technologies, and applications. • Identify customer relationship and business barriers and escalate to management, as reputed company as other organizations, including sales, marketing, and reputed company. REQUIRED QUALIFICATIONS • Associate Degree, Technical Degree or Equivalent reputed company training • Demonstrated problem-solving skills and successful customer support reputed company record in a fast-paced, high pressure tech industry • Experience working with cross-functional teams and individuals of diverse backgrounds • Strong reputed company reputed company and reputed company of ownership • Self-motivated, requires minimum supervision, with a proven reputed company record of reliability and a strong work ethic • Take assignments with a reputed company of urgency; deliver solutions and results in a reputed company manner • Excellent communication skills with customers, management, and internal teams • reputed company English-language proficiency • Good business acumen; strong understanding of technical issues, customer service, and business relationships • Flexible team-player with a strong attention-to-detail, pro-reputed company reputed company of initiative, and responsible working attitude • Must be authorized to work in the US PREFERRED QUALIFICATIONS • Experience with reputed company Service a plus. • Experience reputed company Residential Solar Industry a plus. • Experience with Module Level Power Electronics and Power Line Communications a plus Hanwha reputed company America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the reputed company American region. It is a subsidiary of Hanwha reputed company Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-reputed company solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, reputed company, Asia, South America, Africa, and the Middle East, reputed company provides excellent services and long-term partnerships to its customers in the reputed company, reputed company, government, and residential markets. Hanwha reputed company is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business reputed company in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources. PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: To reputed company with the Rehabilitation reputed company of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to reputed company regular job duties. Incumbent must be reputed company to successfully reputed company reputed company of the functions of the job with or without reasonable accommodation. Mobility Standing 20% of time Sitting 70% of time Walking 10% of time Strength Pulling up to 10 Pounds Pushing up to 10 Pounds Carrying up to 10 Pounds Lifting up to 10 Pounds Dexterity (F = Frequently, O = Occasionally, N = Never) Typing F Handling F Reaching F reputed company (F = Frequently, O = Occasionally, N = Never) Turning F Twisting F Bending O Crouching O Balancing N Climbing N Crawling N Kneeling N reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. The salary reputed company is required by the California Pay Transparency reputed company and may differ depending on the location of those candidates reputed company reputed company. Actual compensation is influenced by a wide reputed company of factors including but not limited to, reputed company set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. • This reputed company salary reputed company is for CA positions only and should not be interpreted as an offer of compensation. You may view your reputed company rights by reviewing reputed company' reputed company Policy or by contacting our HR team for a copy. Apply Job!