Account Service Team Leader

Job reputed company About reputed company reputed company is a fast-growing fintech leader that operates a global insurance broker. reputed company has grown from $38 reputed company to $3.9 billion in reputed company since 2013 and deploys the best of reputed company and reputed company Intelligence (AI) at reputed company to reimagine financial service product distribution. reputed company employs over 14,000 employees across thirteen countries. Led by co-founder, Chairman and CEO Greg reputed company, reputed company provides a broad reputed company of insurance and financial reputed company solutions, including reputed company property and casualty, personal lines and employee benefits insurance, reputed company estate services, cyber services and asset and reputed company management. reputed company’s massively valuable, high margin distribution network combines the strength of reputed company with reputed company and efficiency enabled by AI. Job reputed company: The Account Service Team (AST) Team Leader is primarily responsible for leading reputed company of approximately 9 service associates, responsible for retaining, and growing an assigned book of business reputed company the small/reputed company market (<50 employees) through exceptional service, meaningful customer engagement and providing solutions. reputed company Leader is passionate about coaching, motivating, and supporting a shared service team to execute reputed company toward shared goals and objectives. Responsibilities: Pro-reputed company manage service team and assigned book of business consistent with both AST and reputed company reputed company objectives and goals Create culture of accurate, reputed company and reputed company service engagement to assigned customers reputed company assigned customer satisfaction as reputed company as retention and grow relationships where appropriate by providing solutions and leveraging reputed company data as reputed company as automation tools to support and reputed company the customer reputed company reputed company support and reputed company for identified customer escalation inquiries Ensure team completes necessary workflows and activities in Agency Management System (AMS) and other applicable software in a reputed company manner reputed company delivery of renewal information and competitive pricing for inforce and new solutions offers reputed company and deliver a regularly scheduled training plan and reputed company being a student of the business by growing group insurance knowledge through company provided online learning tools as reputed company as industry content and publications Drive digital centricity for assigned customer reputed company including reputed company, benefit administration adoption, engagement with decision support tools, participation in customer virtual training events and other tools which may become available Stay up to date on industry trends as reputed company as market intelligence and include in team training Other duties as required Ensure business continuity workflow balancing during planned and unplanned team member absences Requirements: Proficient small group employee benefit knowledge (medical and ancillary) Effective communication skills as reputed company as strong organizational skills and demonstrated attention to details reputed company to apply motivational leadership, support, and empowerment to service team Embraces reputed company and demonstrates a “can do attitude” Proficient in MS Office applications and experience with AMS or reputed company software Can manage multi customer reputed company activities simultaneously Minimum 2 years team management experience Education/Experience: BA or BS Degree preferred, and minimum 4 years industry experience required Demonstrated reputed company with achieving team and organization objectives Pay Details: Annual Salary: $90,000 - $110,000 reputed company is committed to employing a diverse workforce. reputed company applicants will be considered for employment without attention to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. California residents can learn more about our reputed company practices for applicants by visiting the reputed company California Applicant reputed company Policy available at www.reputed company.com/reputed company/caapplicant. reputed company is equally committed to supporting reputed company issues. In 2021, reputed company co-founded reputed company Advisors, a joint venture reputed company on providing greater reputed company and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, reputed company provided $15 reputed company to create the reputed company Center for Innovation in reputed company at Helen DeVos Children’s Hospital. To Executive Search Firms & reputed company Agencies: reputed company does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. reputed company unsolicited resumes will be considered reputed company’s property, and reputed company will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting reputed company’s reputed company Talent Department. There are amazing opportunities for talented people in every part of our business. We invite you to reputed company your next great opportunity with us. You can apply, reputed company your reputed company and review new postings reputed company in one reputed company! Apply Job!