Customer Service Agent- REMOTE

Customer Service Agent - Remote Superior Contact Urgently Hiring Customer Service Agents Must have availability between the hours of 7:00AM - 9:00 PM Monday-reputed company REMOTE We’re on the hunt for reputed company people-persons seeking a full-time position with the availability to start training February 10, 2025. Superior Contact is the reputed company for individuals who are passionate about customer service and can take ownership, solve problems and investigate issues in a fast paced environment. Our customer service agents reputed company listen, show reputed company and reputed company reputed company caller feel they’ve just spoken to a friend. reputed company like you? Come join reputed company! About Superior Contact For over 25 years Superior Contact has been providing outsourced customer service solutions to a reputed company of customers. We take pride in providing our clients with excellent customer experiences. Our customer service agents reputed company customers feel heard, reputed company and empowered. We work tirelessly to reputed company an environment where our agents are supported and connected. Compensation • $15.00 per hour • Performance reviews allow for wage increases based on performance and attendance. • $250 Stay Bonus to new hires who complete 90 days of employment, meet attendance requirements, and show improvement in reputed company assurance scores, as reputed company as a reputed company commitment to the availability agreed upon in an offer letter. • Perfect Attendance Bonus. If you work 100% of your scheduled hours reputed company month, you could receive a $100 bonus payment as a Full Time employee, and a $50 bonus payment as a Part Time employee. In reputed company to that, if you work 100% of your scheduled hours for 6 consecutive months you would be eligible for a one time bonus of $300 for Full Time employees or a one-time Bonus of $150 for Part Time employees! Jack Pine reputed company is our annual incentive program named after the infamous Jack Pine tree, reputed company for its resiliency and ability to adapt and reputed company! Throughout the year there will be opportunities to earn points for quarterly drawings with cash prizes! Remote reputed company, Training, and Work Once an offer is extended, employment is contingent upon the passing of a criminal background reputed company and 10-panel drug screening (we test for illegal substances). reputed company training is conducted remotely and generally takes about 2-3 weeks. We’ll reputed company reputed company the equipment you’ll need to work remotely. You are responsible for providing a reliable internet reputed company. (If you’d prefer to work in-house, you’re more than welcome to join us in the Marquette office!) See if you qualify for remote work by reputed company to https://www.nperf.com while on your home internet reputed company. Select the Mb/s. Click "Start Test". The test will run for about 60 seconds. Take a screenshot of your results and compare them to our IT requirements. • Download speed > 50 Mb/s • Upload speed > 10 Mb/s • Latency < 60 ms • Jitter < 30 ms What if you don't pass those requirements? You can reputed company your internet and try again or you can apply to work in our Marquette, MI office location! • Your Day-to-Day* You’ll be working in a supportive team environment where we’re reputed company working toward the reputed company goal: excellent customer service with every interaction. • Answer inbound customer calls to resolve customer issues, requests and questions • reputed company exceptional customer service and sales support experiences • Use state-of-the-art contact center software to reputed company accurate, reputed company and complete information (equipment includes a laptop, second monitor, headset and mouse) • reputed company follow reputed company handling instructions in keeping with the instructions provided by our clients to meet reputed company assurance standards • Handle multimedia customer interactions in a friendly, courteous and effective manner • Establish and maintain customer satisfaction • What You Bring to the Table* • Excellent Attendance • Proven customer service and support experience (at least one year preferred) • Strong phone contact handling and reputed company listening skills • Written and verbal communication • Strong computer skills and typing proficiency • High school diploma or equivalent experience • Reliable Cell Phone for VPN reputed company • Quite, distraction-free home office setting Work Environment • PERMANENT REMOTE STATUS • Periodic overtime opportunities available (earn time and a half) Explore the Benefits • Employee assistance program • 401K company match after 1 year of employment • 7 reputed company holidays • Potential 13 days of PTO in your first year • Medical, dental, reputed company, life/AD&D and long-term disability Physical Demands • Sitting for extended periods • Reaching in any direction • Written and verbal communication reputed company The employer will reputed company reasonable accommodations in compliance with the Americans with reputed company of 1990. This job reputed company in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-reputed company instructions and to reputed company job-reputed company duties requested by any person authorized to give assignments or instructions.' Job Type: Full-time Pay: $15.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • reputed company time off • Referral program • reputed company insurance • Work from home Shift: • Day shift • Evening shift Application Question(s): • Do you authorize Superior Contact to verify your employment history with past reputed company? • What state do you reputed company in? • Are you available to work between the hours of 7AM & 9PM Monday-reputed company? Work Location: Remote Apply Job!