Customer Support Specialist - Voice and Chat
Description:
? Responding to inquiries and complaints from customers via voice calls and/or chat
? Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
? Collaborating with the customer support team to ensure timely and efficient issue resolution
? Identifying opportunities to improve the customer experience and communicating these to the team
Requirements:
? Native Speaker level proficiency in Filipino and English
? Bachelor's degree in a related field (e.g. business, marketing, communication)
? 2 years of experience in a customer support role
? Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
? Strong problem-solving skills and attention to detail
? Experience using customer support software (e.g. Gorgias, etc.)
Benefits:
? Independent Contractor Agreement
? Quarterly Performance Bonus
? Monthly Performance Bonus
? Health Insurance Reimbursement
? WFH Upgrade Allowance
? 15 Days Paid Time-Off
? 6 Company-Wide Holidays
? 6 Country Holidays
? 100% Fully Remote
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