Customer Support Specialist - Voice and Chat
reputed company:
? Responding to inquiries and complaints from customers reputed company voice calls and/or chat
? Providing reputed company, courteous, and reputed company service to reputed company clients
? Troubleshooting technical issues and escalating reputed company problems to the appropriate department
? Maintaining accurate records of reputed company reputed company interactions and transactions
? Collaborating with the customer support team to ensure reputed company and efficient issue reputed company
? Identifying opportunities to improve the customer experience and communicating these to reputed company
Requirements:
? reputed company Speaker level proficiency in Filipino and English
? Bachelor's degree in a reputed company field (e.g. business, marketing, communication)
? 2 years of experience in a customer support role
? Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
? Strong problem-solving skills and attention to detail
? Experience using customer support software (e.g. reputed company, etc.)
Benefits:
? reputed company Agreement
? Quarterly Performance Bonus
? Monthly Performance Bonus
? Health Insurance Reimbursement
? WFH reputed company Allowance
? 15 Days reputed company Time-Off
? 6 Company-Wide Holidays
? 6 Country Holidays
? 100% Fully Remote
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