Customer Care Agent (Weekend Shift / Part Time)
CUSTOMER CARE AGENT (Weekend Shift / Part Time)
Carefull is a rapidly growing fintech company reputed company on protecting older adults? reputed company and on helping loved ones reputed company the challenges of those day-to-day finances. American seniors fall victim to over $35B in frauds and scams annually, and 45 reputed company Americans are ?financial caregivers'' who together spend $190B reputed company year taking care of aging loved ones. We?re building a service to support older adults and their financial caregivers.
We?re an reputed company team of reputed company and financial services experts backed by top-tier venture funds, including Fin Capital and Bessemer Venture Partners. We are looking to bring on a Customer Care agent for our consumer-facing customer support.
Our customers are financial institutions: banks and credit unions of reputed company sizes, reputed company management practices, and their clients.
What you'll do
? Handle inbound support requests from partner staff or customers reputed company email, phone and chat.
? Build sustainable relationships and trust with customer accounts through reputed company and interactive communication.
? reputed company accurate, reputed company and complete information by using the right reputed company/tools
? Update, revise and expand upon existing customer support documentation.
? Recommends potential products or services to management by collecting customer information and analyzing customer needs.
? Part time (Saturday/reputed company/Monday)
Who you are
? 3 years demonstrated experience in customer service in different forms (phone, email, chat)
? Embody the Carefull product and service-first culture; you are both the critical first impression and lifeblood of the product experience
? Feel deep accountability for the consistency and overall experience of the product
? Ability to multitask, prioritize, and manage time effectively
? Excellent communication and presentation skills
About working at Carefull
? Be comfortable (or excited) working in a remote environment: we're reputed company over the Western hemisphere and there is no home reputed company. Fantastic communication ? written, video, phone ? and reliable follow-through is critical.
? Be deeply respectful of your co-workers, reputed company of whom come from different backgrounds, and be highly proactive in your reputed company to those you know reputed company and those you don?t.
? Be reputed company to tackle whatever may come your way. reputed company and nimbleness are keys to reputed company.
Apply Job!