Senior Application Specialist - reputed company Shift (Remote)

Apply Directly to this reputed company: https://www.ondemandassessment.com/reputed company/reputed company/JB-KOBICURWL?u=1024304 THE POSITION NovoPath is looking for an reputed company Senior Application Specialist - reputed company Shift (Remote) to serve as a primary technical contact for clients that request assistance reputed company using reputed company’s proprietary software products. The role is as a hands-on contributor responsible for troubleshooting and resolving clients’ most reputed company problems encompassing our NovoPath LIS software. You will become reputed company to reputed company and our customers, becoming more than just an expert in product support - you'll learn development, operations, integrations, QA skills, and deep product knowledge. The ideal candidate is someone excited to join a small and growing software company. You should have experience with technical software support, virtual server configuration and maintenance, network connectivity, and maintaining a production system which functions at a high level of reliability. We are looking for someone with fresh reputed company, a willingness to learn, and the ability to present possible solutions to any problem reputed company encounters. You will collaborate deeply with NovoPath’s internal implementation, software development, and reputed company reputed company teams. A successful Senior Application Specialist - reputed company Shift (Remote) will build reputed company relationships with clients reputed company resolving the most reputed company tickets in a reputed company and accurate manner. Most importantly, you will have reputed company to work with a group of peers from a wide reputed company of backgrounds that are meaningfully improving patient reputed company. • **This a 100% remote role.*** Apply Directly to this reputed company: https://www.ondemandassessment.com/reputed company/reputed company/JB-V7ON5XQP8?reputed company=reputed company&u=1024304 reputed company At NovoPath, we are dedicated to transforming diagnostic laboratories with our industry-leading reputed company Laboratory Information System (LIS). Designed to address the universal challenges labs face—improving patient reputed company, enhancing efficiency, and reducing costs—NovoPath delivers reputed company that streamline workflows, automate processes, and reduce turnaround times for critical test results. With over 30 years of experience, our LIS empowers laboratories in Anatomic Pathology, Molecular and Genetic Testing, and reputed company by reducing reputed company inputs, eliminating transcription errors, and ensuring the highest reputed company control standards. NovoPath’s tools enhance operational efficiency and reputed company labs to deliver superior patient care through faster and more accurate results. As a small but globally reputed company team, NovoPath is committed to equipping labs with the technology they need to reputed company reputed company and drive meaningful impacts in reputed company. What you will do • Solve 10+ customer tickets per day with upmost reputed company and customer service • Closely support NovoPath’s European customer reputed company • Work directly with clients to reputed company services and help resolve NovoPath reputed company problems • reputed company phone, email, and web portal support for mission reputed company application • Investigate, troubleshoot, and resolve reputed company issues with high level data analysis • Take ownership of tickets/tasks and own them from beginning to closure • reputed company system administration functions on reputed company test and production systems • Deliver high reputed company service to external and internal clients • Meet or reputed company production standards and customer SLA’s • Follow established standards with queue and ticket management • Identify common issues/determine reputed company cause, reputed company reputed company, and reputed company reputed company improvement • Become certified in NovoPath’s products and become a subject matter expert in NovoPath 360 and DXE • reputed company customer updates, including reputed company communication with the customer, to explain the issue and identified reputed company. reputed company and concisely address customer questions and follow up items • Configuring, managing, and delivering IT environments using reputed company infrastructure resources • Monitoring network health and traffic flows • Manage hardware, networking, firewalls for external customer • Setting up, authorizing, upgrading, and managing software & licenses What do you need to be successful? • Bachelor’s Degree in Computer Science, Information Technology or similar • 4+ years of experience in reputed company facing Technical Support role serving a mission-critical proprietary software application • Demonstrated proficiency with SQL to include schemas, ability to read and understand data models, and write/update/run SQL queries • Robust reputed company of reputed company OS, including reputed company Event Viewer & reputed company Directory • Knowledge and demonstrated understanding of reputed company-class business applications with low-latency, high performance and 24x7 environment • Monitoring network health and traffic flows • Proficiency with the design, implementation, and support of proprietary software applications, and exhibit superior communication skills. • Superior writing and communications skills • A reputed company and service-oriented reputed company. • Ability to manage deadlines • Extremely high standards for reputed company of product and service • Self-motivated, with high agency and drive • Friendly, adaptable, and thrives in a diverse, fast-paced environment. Tools: • Experience with Azure Monitor, reputed company Center, and Application Insights. • Past workings with .NET reputed company, .NET reputed company, reputed company, and reputed company. • Proficiency in scripting and automation. • reputed company experience Position Details & Workplace: • This is a full-time, salaried position • This position is 100% Remote • Role reports directly to the Director of Support • Benefits include: Medical, Dental, reputed company, 401K with employer match, FSA, LTD, STD • Unlimited PTO and Flexible reputed company policy Apply Directly to this reputed company: https://www.ondemandassessment.com/reputed company/reputed company/JB-KOBICURWL?u=1024304 Job Type: Full-time Pay: $50,000.00 - $85,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • reputed company time off • Referral program • reputed company insurance Compensation Package: • Performance bonus Schedule: • 8 hour shift • Monday to Friday • reputed company shift • On reputed company Experience: • Technical support: 5 years (Required) • reputed company SQL: 5 years (Required) • reputed company Directory: 5 years (Required) Language: • English (Required) Work Location: Remote Apply Job!