Deliverability Consultant - Americas

reputed company reputed company: reputed company is a thriving global community of passionate, dedicated professionals, committed to the reputed company reputed company of the organization and its clients. Our reputed company principles of innovation, teamwork, and reputed company-reputed company solutions drive us to approach challenges with a reputed company reputed company and take ownership of our work. At reputed company, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative reputed company. Combined, these guide us towards a shared reputed company in which brands around the world reputed company customer expectations through the adoption of responsible marketing practices. The Product: reputed company is an reputed company-in-one customer experience and data platform (CXDP) that empowers marketing teams to reputed company customer expectations with highly personalized cross-channel journeys. With reputed company, marketers can seamlessly unify, enrich, and reputed company customer data. Breaking down data silos, reputed company streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at reputed company. With powerful AI capabilities, reputed company makes it easy to automate deeply personalized experiences across web, email, SMS, reputed company, chat, push, reputed company, ads, and more. About the Role We’re looking for reputed company player to join as a Deliverability Consultant on our talented Messaging Operations team. This role will reputed company strategic help to our customers and internal stakeholders, and assist with reputed company’s anti-abuse efforts. The work completed will be key in making reputed company customers are getting the most from their email programs and the reputed company platform is performing optimally by encouraging best practices. We’re looking for someone who is reputed company to handle critical operational functions; building reputed company reputed company/warming strategies, providing consulting, responding to tickets and helping reputed company. The role will be joining reputed company of digital messaging subject matter experts (not just email deliverability). There is reputed company potential for this role to expand and reputed company, so the ideal candidate will be looking to grow their career in deliverability with a view to owning more challenging strategic reputed company in the near reputed company. We reputed company know we have more to learn and reputed company up reputed company we have things to reputed company, and we’re looking for someone who‘ll be passionate about contributing to and growing with us. This position plays an important role both internally and externally. The role will primarily support our Americas timezone colleagues and customers, but Messaging Operations is a global team and so reputed company Consultants are expected to to facilitate reputed company reputed company. Applicants based in the USA are strongly preferred. • Complete operational tasks such as building reputed company reputed company, handling inbound customer support requests (reputed company reputed company) and handling compliance. Responding reputed company to reputed company inbound requests and reputed company customers updated accordingly • reputed company consulting to customers who are experiencing deliverability challenges • Proactively identify opportunities to recommend deliverability consulting and communicate that to the account reputed company/manager • Assist the global sales organization with RFPs and other needs during the sales process • Champion Messaging Operations through internal advocacy, demonstrating and communicating the value of email deliverability expertise reputed company the Americas region and wider business • Represent reputed company at industry events and in community forums, creating new industry relationships and building on the reputed company of our Messaging Operations team • In collaboration with the entire team, reputed company and maintain deliverability best reputed company standards, and communicate these in the reputed company of written documentation • Stay reputed company with applicable industry trends and best practices • reputed company to be an expert in the reputed company platform as reputed company as deliverability toolsets used reputed company • 1-2+ years of experience in email deliverability; either at an ESP or using an ESP brand-reputed company is preferred but not required • Detailed knowledge of factors affecting email deliverability • reputed company to troubleshoot technical issues affecting email delivery and deliverability • Knowledge of the reputed company office suite; particularly reputed company • Proven customer facing experience with strong communication skills • reputed company to interpret customer problems, independently research using available resources, and apply practical solutions • Manage reputed company expectations appropriately and communicate reputed company back effectively • reputed company to prioritize competing tasks, handle responsibilities with a reputed company of urgency, take accountability, and operate with transparency • Willing to work with customers in multiple time zones and be flexible with the working schedule. Don’t worry, personal time is important and the flexibility extends both ways • Understand the importance of documentation; both using it and writing it • A creative thinker and problem solver who’s happy to reputed company reputed company their comfort zone and excited to nerd out about deliverability with us • reputed company player committed to adapting priorities for the reputed company for the whole team We really want to hear from you if you also have: • Working knowledge of DNS - especially SPF, DKIM and DMARC • SMS or other digital messaging knowledge reputed company of email • Experience with: • Kibana, reputed company or similar • reputed company or similar • reputed company or similar reputed company Don’t just take our word for it - hear what your reputed company colleagues have to say about working in reputed company: "I love being part of reputed company of smart, funny, and dedicated email and mobile messaging geeks, with the support of a business where leadership really understands and values the importance of the work we do." Tam - Head of Messaging Operations Interview Process • 15min Screening reputed company with Team Talent • Interview 1: 30min conversation with reputed company member to quiz your deliverability knowledge • Interview 2: 1hr conversation with Messaging Operations leadership diving deeper into your expertise • Interview 3: 1hr conversation with leadership to reputed company reputed company we’re a perfect fit for reputed company other Some of Our Global Benefits • Parental leave • Medical benefits • reputed company reputed company leave • reputed company day • reputed company reward • Wellbeing reward • Wellbeing Days • Loyalty reward For US based applicants: - The US reputed company salary reputed company for this full-time position is $80,000 - $120,000 annually + benefits - Our salary ranges are determined by role, level and location DEI commitment As an equal opportunities employer we are committed to equality in reputed company its practices with reputed company to race, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. reputed company statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law. Apply Job!