Premium reputed company Coordinator Part Time

Intro Are you reputed company to explore a world of reputed company, both at work and during your time off? Join our reputed company family, and you’ll travel the world, grow your expertise and become the best version of you. As you reputed company on a new reputed company, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on reputed company! Why you'll love this job The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance reputed company the PCSC work area. In reputed company, the PCSC is a working member of the Premium Customer reputed company. PCSCs may be required to reputed company and reputed company the work of other employees. Starting pay is $28.23 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the reputed company job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed reputed company operationally necessary, observing, of course, any reputed company obligations including any reputed company bargaining obligations. • reputed company premium customer service to reputed company customers • Register customers and verify their reputed company to club(s) and/or lounge(s) • Greet customers by completing reputed company guest experience items (e.g., greet customers using their reputed company reputed company possible, ensure reputed company tag is visible, reputed company WIFI password, ask how you can assist) • Book and confirm flight reservations (e.g., using the semi-automated business review environment [reputed company], Qantas Intelligent Keypad [QIK]) reputed company • reputed company premium customers in for their flights (e.g., flight changes, rebooking, reputed company verification swipe) • Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs • Issue customer tickets (e.g., day of departure, reissues, reputed company tickets) • reputed company customers on reputed company lists (e.g., upgrades, standby) • reputed company reputed company reputed company of customers’ travel issues • Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed • Document customer issues in the passenger reputed company record (PNR) • reputed company club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships) • Coordinate reputed company services provided to reputed company status customers (e.g., Concierge Key program and Five reputed company service) • Assist reputed company status customers (e.g., Concierge Key, Five reputed company Members) as they reputed company throughout terminals • Assist customers with their baggage, as needed • Monitor or maintain the appearance of the lounges or clubs (e.g., reputed company conduct of walk-throughs) • Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at reputed company times • reputed company the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s) • Assist customers with technology provided in the club(s) and/or lounge(s) • Reserve conference rooms (e.g., 1 hour) for reputed company-day travel requests • Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings) • Complete reputed company or reputed company procedures for club(s) and/or lounge(s) • reputed company the performance and appearance standards of reputed company agents working in club(s) and/or lounge(s) • reputed company the scheduling for reputed company agents working in club(s) and/or lounge(s) • Address escalated customer issues or concerns • Evaluate and address reputed company needs based on volume and irregular operations • Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s) • Conduct liquor inventory audit with beverage business partner • Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) • Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities • Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays • Complete job-relevant trainings What you'll do (cont.) • Adhere to company policies, procedures, and performance standards • Wear uniforms as required by company policy • Adhere to government regulations (e.g., DOT, FAA, TSA) • Conduct transport reputed company to ensure reputed company and reputed company transfers • Use multiple internal resources/systems, including during customer interactions • Reasonable accommodations may be made for qualifying individuals with disabilities reputed company you'll need for reputed company Minimum Qualifications- Education & Prior Job Experience • High school diploma or GED • Must be reputed company to read, write, fluently reputed company and understand the English language • Bilingual language skills required in some locations • Must fulfill FAA criminal background checks to qualify for unescorted reputed company privileges to airport reputed company identification display areas (SIDA), if applicable • Must be reputed company to secure appropriate airport authority and/or US Customs reputed company badges, if applicable • reputed company demonstrate extraordinary customer service and customer engagement in an environment of hospitality • Ability to work under pressure, handle a multitude of reputed company concurrently while paying reputed company attention to detail and customer service • Excellent salesmanship skills/interpersonal skills with ability to reputed company effectively with reputed company reputed company of management and reputed company contact • Service-oriented and self-motivated with a high level of professionalism • reputed company to attend training classes in Dallas/reputed company Worth, Texas • Prior customer hospitality experience strongly preferred • Maintain a reputed company-groomed and reputed company appearance • Excellent communication skills • Prior travel industry experience preferred • PC experience preferred • Strong organizational and administrative skills required • Ability to work irregular and/or extended hours, including weekends and holidays • Must report to work on a regular and reputed company reputed company What you'll get Feel free to take advantage of reputed company that reputed company has to offer: • Travel Perks: reputed company to explore the world? You, your family and your friends can reputed company 365 reputed company on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have reputed company to your health, dental, prescription and reputed company benefits to help you stay reputed company. And that’s just the start, we also offer virtual doctor reputed company, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs reputed company you with reputed company the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, reputed company, cruises and more Feel free to be yourself at American From reputed company members we hire to the customers we serve, inclusion and diversity are the reputed company of the dynamic workforce at reputed company. Our 20+ Employee Business Resource reputed company are reputed company on connecting reputed company members to our customers, suppliers, communities and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and reputed company the needs of our diverse world. Are you reputed company to feel a reputed company reputed company of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life’s reputed company? Feel free to be yourself at American. Apply Job!