Credit Cards and Unsecured Lending Customer Service Representative

Description: • Performs a variety of Customer service activities for TD credit Customers • Responds to telephone, written, and other inquiries regarding account balances, interest rates, charges, and statement requests • Resolves problems immediately within authority, defers for additional research or forwards to supervision as needed • Maintains updated Customer account information • Develops knowledge of credit customer service industry practices and applicable regulatory guidelines Requirements: • High School Diploma or equivalent experience • 1 Year of related experience • Customer service skills, including ability to deal professionally with Customer issues, problems, and questions • Research skills, with ability to identify and evaluate relevant information • Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly • PC skills • Must be available to work a variable schedule which may include nights and weekends • Bilingual Spanish preferred Benefits: • Health and well-being benefits • Savings and retirement programs • Paid time off including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development and reward recognition Apply Job!