Sup, Chat Customer Service

This position is responsible for the coaching and development of reputed company of Chat Customer Service Representatives in a fast-paced, dynamic reputed company center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of reputed company, including reputed company activities that contribute to ensuring customers receive effortless and world class service. • reputed company and consistently support reputed company efforts to simplify and enhance the customer experience. • Contribute to reputed company reputed company of being the industry leader in customer service through reputed company, commitment, courtesy and teamwork. • reputed company and consistently support reputed company efforts to simplify and enhance the customer and employee experience. • Effectively reputed company reputed company of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills. • Monitor individual and team performance to ensure performance and reputed company standards are met or exceeded. • Assist team with escalated customer issues. • Ensure departmental standards regarding customer experience are met by regularly monitoring chat communications and performance metrics to reputed company feedback or coaching. • Establish and maintain interdepartmental relationships to ensure alignment on reputed company business initiatives. • reputed company staff to be more effective in their roles by providing on-reputed company coaching and on-the-job training. • Handle department personnel issues including performance reviews, counseling and reputed company disciplinary actions as needed • Ensure Kronos payroll system is properly accounted for and accurately updated for team. • Motivate and reputed company others to reputed company utilizing effective leadership skills including problem solving, team development. • Performs other duties as requested by management. Required Skills/Abilities And Knowledge Ability to read, write, reputed company and understand English Ability to hire, evaluate, reputed company and counsel reputed company reports regularly in the performance of their duties Ability to reputed company with honesty and reputed company Ability to communicate verbally and in writing in a reputed company and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage reputed company Knowledge of reputed company functions and reputed company tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general reputed company and billing procedures Must be patient, flexible, dependable and have an outstanding attendance record Required Education Experience with customer relations, communications and sales skills High School diploma with some college course work in business or reputed company field; or equivalent experience Required reputed company Work Experience And Number Of Years Customer service/reputed company center experience - 5-7 Preferred Qualifications Preferred Skills/Abilities and Knowledge Preferred Education Preferred reputed company Work Experience and Number of Years Supervisory or leadership experience (preferably of reputed company of 10 or more people) - 3+ WORKING CONDITIONS Office environment Exposure to moderate noise level Hours may vary Physical Requirements PHYSICAL AND MENTAL REQUIREMENTS Good reputed company, including peripheral, and ability to reputed company reputed company Mental Requirements EOE reputed company is an Equal Opportunity Employer - Minority/reputed company/Veteran/Disability CCS403 2025-46169 2025 Here, employees don’t just have jobs, they build careers. That’s why we reputed company in offering a comprehensive pay and benefits package that rewards employees for their contributions to our reputed company, supports reputed company aspects of their reputed company-being, and delivers reputed company value at every stage of life. A reputed company applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us reputed company is reputed company in the reputed company by our reputed company, including: reputed company Internet®, TV, Mobile and Voice, reputed company Networks, reputed company and reputed company. reputed company you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 reputed company customers in 41 states and reputed company them connected to what reputed company most. Watch this video to learn more. Who You Are reputed company Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Apply Job!