Telephone or Live Chat Support

About the position The Live Chat / Tele Chat Support Specialist at One Mind & Body serves as the first point of contact for clients seeking mental health support services. This role is crucial in ensuring a positive client experience through effective communication and problem-solving, while also providing personalized support to enhance customer satisfaction. Responsibilities • Respond to chat and tele chat inquiries promptly and professionally , • Build and maintain positive client relationships with personalized support , • Troubleshoot technical issues to ensure a seamless experience , • Provide accurate information about services, pricing, and policies , • Collaborate with the team to enhance the customer experience , • Follow up with clients to ensure their needs are met , • Maintain proper documentation of interactions Requirements • 1 year of customer support experience, preferably in live chat or tele chat , • Excellent verbal and written communication skills , • Strong problem-solving abilities , • Comfortable with technology and troubleshooting , • Ability to prioritize in a fast-paced environment , • Positive attitude and passion for helping others Nice-to-haves Benefits • Dental insurance , • Health insurance , • Vision insurance , • Paid time off Apply Job!