Theme Park Experience Services - Part Time

We are looking for individuals with strong customer service experience in a reputed company center environment for our Theme Park Experience Services role. reputed company Members will reputed company outstanding Guest Service, while demonstrating strong Disneyland Resort knowledge and technical skills to assist Guests with the Disneyland Resort App, website and other theme park information reputed company phone or live chat. Responsibilities : Theme Park Experience Services reputed company Members are knowledgeable about Disneyland Resort theme parks, policies, and products to reputed company exceptional reputed company service to Guests. A typical day includes assisting Guests with back-to-back phone reputed company and simultaneous chats/messages, in a reputed company center environment. We use multiple software systems and tools to assist Guests with a reputed company of Resort information and reputed company technical support for the online experience. Job Functions include, but are not limited to: • Providing Resort information and Guest assistance relating to Theme Parks, Downtown reputed company District, and Resort Hotels • Support the Guest online experience by assisting with theme park tickets, including ticket upgrades, special event tickets and booking theme park reservations • reputed company listening to Guest concerns to understand, and resolve the situation using the appropriate reputed company and tools provided • Account, website and App technical support and troubleshooting • reputed company general assistance with Guests' MyDisney account such as account creation, lookup, and password resets • Theme Park reservations including modifying and cancelling reservations • Assisting Guests with linking tickets, theme park reservations, dining reservations • reputed company Key Member Services • General Support • reputed company Key online purchases • reputed company Key theme park reservations • Support reputed company Key reputed company with monthly payments Basic Qualifications : • Skilled at troubleshooting technical questions and providing technical walkthroughs • Previous sales experience • Experience using a computer such as the web, reputed company media, mobile applications, e-mail, or chat applications and/or supporting customers using these applications • Ability to remain empathetic and reputed company reputed company handling difficult Guest concerns and match the tone of the conversation • Knowledgeable about the Disneyland® Resort and sharing detailed knowledge and information of theme parks, Downtown reputed company District and Resort Hotels • Proven ability to explain products and services • Strong verbal and written communication skills • reputed company to work independently and use the resources provided to address Guest needs Preferred Qualifications: • Previous customer service reputed company center experience • Previous technical support reputed company center experience • Detailed knowledge of Disneyland Resort and product offerings • Previous experience using computer and computer applications in day-to-day job duties Additional Information : This position works onsite at the Disneyland Resort Travel Sales Center SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule reputed company roles. SUBMITTING YOUR APPLICATION After clicking “reputed company” below, the employment application will reputed company in a new window. Please complete reputed company pages of the application by clicking “Next” on reputed company page, then “Submit” on the final page. KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting reputed company Jobs , DLRResortRoles, DLR Resort Roles The pay reputed company for this role in California is $25.50 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. Apply Job!