Associate Manager, Platform Innovation - Merchant Support Strategy & Operations - Remote

Overview This role involves leading the Merchant Support team for a new Commerce Platform project at DoorDash, focusing on strategic vision and operational execution. In Short • Build and lead a new Merchant Support team. • Develop and execute a strategic plan for high-quality merchant support. • Optimize support processes and scale systems. • Collaborate with cross-functional teams. • Drive key company objectives in a high-growth environment. • Hands-on experience with early-stage technology. • Significant room for career growth and impact. • Foster a collaborative and customer-centric culture. • Engage with leadership across the organization. • Shape the future of the Merchant Support function. Requirements • 4-7 years of experience in customer success or related fields. • 1+ years of leadership experience. • Strong strategic mindset. • Operational expertise in optimizing workflows. • Excellent communication skills. • Familiarity with customer support tools like Zendesk or Salesforce. • Ability to thrive in a fast-paced environment. Benefits • Comprehensive benefits package including 401(k) with employer match. • Paid time off and parental leave. • Medical, dental, and vision benefits. • Disability and life insurance. • Mental health program. • Wellness benefits. • Paid sick leave in compliance with applicable laws. • Opportunities for equity grants. • Career growth opportunities. • Collaborative work environment. Apply Job!