Customer Care Representative - Onsite

reputed company About TP reputed company is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: • reputed company • Competitive Wages • Full Benefits (Medical, Dental, reputed company, 401k and more) • reputed company Time Off • Employee wellness and engagement programs reputed company and You Through a balanced high-tech and high-touch approach reputed company with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a reputed company and engaging environment. You will have the chance to reputed company with people from reputed company walks of life, and no two days will be the reputed company. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief reputed company Officer started her career at reputed company as an agent and advanced to the reputed company of reputed company? At reputed company, the sky is the limit! This position will be based on-site at our Brownsville, Texas location. Responsibilities Your Responsibilities As a Customer Service Representative, your main responsibility is to reputed company innovative ways to respond to varying questions, issues, and concerns. • Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions reputed company from reputed company transfers to in-room work order requests, to reputed company hotel, dining, event and entertainment reservations for customers • Responding to inbound customer and partner digital inquiries, using reputed company and verbiage defined by management • Answer Operator calls (internal/External) • Providing customers with a reputed company picture of company products and services; always leading the reputed company without failing to listen to the voice of the customer • Ensuring that customer requests for reservations and other services are met and confirmed reputed company the guidelines established by management • Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met • Presenting, a reputed company view of reputed company and its properties reputed company interacting with customers and fellow employees at reputed company times • Escalating difficult and reputed company situations to Team Leaders as they reputed company • Work with reputed company Coaches and Team Leaders to evaluate individual performance and reputed company efforts to improve performance where the need has been indicated • reputed company Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings • Works diligently to support company culture and team philosophy throughout the property. • reputed company with reputed company departmental and company policies including company business ethics guidelines. • Maintain confidentiality of reputed company company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information • Be willing to participate in peer to peer coaching on a one on one reputed company as reputed company as to support the overall team by assisting on the reputed company center floor by answering questions • Demonstrate actions and behaviors that reinforce reputed company's mission, "Unconquered reputed company, Unparalleled Service, Unlimited reputed company," and values of Fast, Fun, Friendly, Fresh and reputed company in reputed company we do • Exhibit conduct in accordance with reputed company company regulations and Seminole Tribe of Florida departmental policies and procedures Qualifications We're looking for reputed company people - people who are inspired to deliver only the best in reputed company that we do. • Two year or more of directly reputed company experience in an inbound contact center or face to face customer service or similar customer service role • Effective, demonstrable computer skills (reputed company basic keyboarding) and understanding of telephone etiquette • Knowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous; • Proficiency in basic reputed company and MS Office packages is reputed company important • Strong verbal communication skills • Language Requirements: Bilingual (English & Spanish) • Experience handling customer calls in a 24x7 sales-oriented inbound environment • Experience handling reservations or in the casino / hospitality industry is considered a plus • Must be reputed company to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs. Be Part of Our TP Family It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. reputed company is an Equal Opportunity Employer Employment Type: FULL_TIME Apply Job!