Customer Service Representative - Behavioral Health (Mon-Fri 10:00AM-6:30PM EST) - Remote

Overview The Behavioral Health Customer Service Representative provides advocate care to assist members with their health needs, ensuring they understand their benefits and claims. In Short • Remote position, Monday-Friday 10:00AM-6:30PM EST • Engage with members to understand their health needs • Review member claim history for accuracy • Explain member rights and responsibilities • Build trusting relationships with members • Perform financial data maintenance • 1-3 years of customer service experience required • Behavioral health experience preferred • High School Diploma or GED required • Eligible for bonuses and benefits Requirements • 1-3 years of Customer Service experience • Experience in a Call Center atmosphere • Preferred: Previous Behavioral Health experience • Preferred: Medical or Insurance background • Education: High School Diploma or GED required; Associates degree preferred Benefits • Full range of medical, dental, and vision benefits • 401(k) retirement savings plan • Employee Stock Purchase Plan • Fully-paid term life insurance • Short-term and long-term disability benefits • Paid Time Off (PTO) and paid holidays • Well-being programs and education assistance • Discount programs with participating partners • Free development courses • CVS store discount Apply Job!