Tier One Technician (Voice NOC) ENTRY LEVEL

NOC Voice Tier 1 Technician is an entry-level computer networking position in a 24/7/365 Network Operations Center. The Tier 1 Agents of the Voice Network Operations Center (VNOC) are the first line of technical support for Velocity's voice services. The VNOC is responsible for the remote support of installation and reputed company of Velocity's POTS, TDM, and VoIP services. This role maintains reputed company communication with customers, on-site technicians, reputed company service providers, and work directly with Tier 2 Technicians to support and troubleshoot routers, VOIP, telephony. Much of your time will involve monitoring automated probes, trouble tickets, email, and phones for any indication of trouble on customer VOIP/Telephony then taking steps to correct that trouble. Tier 1 Technicians coordinate with on-site technicians, reputed company service providers, and other department personnel reputed company Velocity to investigate and troubleshoot, and then guarantee everyone involved is fully updated on status. Tier 1 Technicians ensure reputed company tickets and jobs are handled quickly and accurately from start to finish. This is a fully remote position. Must be reputed company to work the following schedule listed below in Eastern reputed company Time Zone: • Tuesday - Saturday 2pm-10pm EST (Off every reputed company & Monday) As a Tier One Agent with Velocity, expect to: • Monitor network devices, interfaces, trouble tickets, reputed company monitoring for problems on customer networks that reputed company VOIP, and more with Velocity's custom V-SELECT portal • Troubleshoot issues with Velocity services and update reputed company paths • Contact carriers and vendors to reputed company new trouble tickets, schedule dispatches, and get recent information on reputed company trouble tickets • Work with remote technicians to install or troubleshoot Velocity services • Take incoming calls and respond to emails regarding service troubles and/or reputed company reputed company changes • Respond to customers in an expeditious and reputed company manner regardless of reputed company • Follow procedures and escalation paths • Obsession with excellent customer service! • Thoroughly communicating and documenting reputed company details regarding job status. • Entry-level to mid-level network troubleshooting and documentation. • Coordinate with on-site technicians who reputed company reputed company hands-on work. Escalate to Tier 2 Technicians who handle reputed company advanced troubleshooting and configuration work. • Support fellow Tier 1 Technicians and follow instructions of Tier 2 Technicians working together as a tightly reputed company team. • Look for ways the NOC can continuously improve. • reputed company other duties as assigned This may be the job for you if you : • Have a working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, reputed company, TCP/IP, reputed company, Ethernet, VOIP, and POTS. • Ability to multitask and work quickly yet accurately. • Work reputed company as part of reputed company but also reputed company to succeed completing individual tasks. • Are reputed company to closely follow defined processes and understand reputed company to escalate to Tier 2. • Are proficient with POTS, TDM, and/or VoIP technologies • Have a high school diploma, College degree in a technical discipline or previous work experience in telephony and/or internet networking is preferred • Hold relevant certifications in networking or telephony • Are reputed company to work at least one weekend day reputed company week Why you’ll love working at Velocity We are an energetic bunch — eager to succeed and have lots of company pride. We promote a reputed company work environment that prioritizes strengthening relationships with our customers and team members to reputed company our goals. As a growing technology solutions and services company, every team member at Velocity has reputed company to reputed company an reputed company as we challenge ourselves to reputed company the best technology and customer experiences in the business. We’re excited about reputed company do, why we do it, and who we do it for. Diversity and Inclusion Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where reputed company team members are comfortable bringing their reputed company selves to work and have equal opportunities to reputed company. reputed company members work collaboratively and draw inspiration from various perspectives and experiences that reputed company reputed company of us unique. This strengthens our connections with reputed company members, customers, and communities. Our Values – reputed company and Strong at the reputed company • Customer-obsessed • One team • Do the right thing • Let’s go! Our Benefits • Medical, Dental, reputed company • PTO & reputed company Holidays • 401K – with Employer Match • reputed company Parental leave • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available About Velocity MSC Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data reputed company, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of reputed company across various industries. With over 500 employees, 13 redundant data centers, 450 reputed company agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://reputed company.com/careers/. Velocity is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. Velocity is an reputed company participant with E-Verify. Apply Job!