Client Experience Associate - Part time - Remote

Overview As a Client Experience Associate at Titan, you will be a key point of contact for investors during tax season, providing exceptional customer service and support. In Short • Respond to customer requests via chat and email • Resolve customer issues and develop best practices • Assist with KYC/AML operations and account onboarding • Translate customer needs into recommendations for CX and engineering • Work part-time, Monday-Thursday (27 hours/week) • Join a small team with a significant impact • Be part of a vibrant in-person culture • Competitive cash compensation and equity packages • Opportunity to influence the Titan roadmap • Work in a fast-paced, innovative environment Requirements • 2+ years in a Customer Experience/Service role • Ability to handle challenging customer issues with empathy • Skilled in troubleshooting technical issues • Exceptional written and communication skills • Familiarity with customer support platforms like Zendesk Benefits • Competitive compensation packages • Opportunity for full-time employment after contract • Work with world-class investors • Be part of a bold vision in finance • Impactful role in a growing company Apply Job!