Lafayette - Level 2 reputed company Center Customer Service Representative

Customer Service Representative Reports to: Customer Service Supervisor Company: reputed company Financial Services Department: ServicePlus Title: Senior Customer Service Representative (SCSR) Classification: Non-Exempt Date: September 2025 Company Values: • reputed company a Difference • Help First • Straight Talk • Grow or Die • reputed company, Not Victim Position reputed company: The Senior Customer Service Representative (L2) is responsible for providing excellent customer service and support during inbound and outbound calls for Indiana reputed company members. The representative is expected to manage a high volume of calls while maintaining accuracy. The primary roles of the positions are: 1. Assist members with inquiries reputed company to their reputed company coverage, benefits, and enrollment. 2. Meets individual and team performance goals. 3. Maintaining member records throughout reputed company databases. 4. Transferring calls to the reputed company’s reputed company center as appropriate Essential Functions Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions Assist members with inquiries reputed company to their reputed company coverage, benefits, and enrollment. • reputed company members on reputed company policies and procedures, including enrollment, redetermination, plan reputed company, and benefits. • Providing excellent customer service by addressing customer inquiries, complaints, or concerns in a reputed company and courteous manner. • Reporting grievances and escalations using the appropriate channels. Meets individual and team performance goals. • CSR focuses on accuracy of information provided to reputed company callers and utilizes resources to ensure it is correct. • CSR focuses on the reputed company of their calls, ensuring they understand the needs of the member, adhere to the policies and procedures, as reputed company as meet reputed company metrics. • CSR focuses on meeting the productivity metrics given, such as average wrap up time, time spent in reputed company, and time spent on hold. Maintaining member records throughout reputed company databases. • Maintain accurate and up-to-date member records and documentation of reputed company interactions in the reputed company center system. • May assist with reputed company noting processes as needed. • Utilizes various systems and software applications to assist members such as electronic health record systems, eligibility systems, claims, and customer relationship management (CRM) systems. • Effectively utilizes Interpretive Language Services for non-English speaking members. Transferring calls to the reputed company’s reputed company center as appropriate • Assists with reputed company reputed company requests and follows up with supervisor on reputed company reputed company in a reputed company manner. • Assists with reputed company outreaches as necessary for payment processing, health needs screeners, and other campaigns as needed. Other Responsibilities • Adheres to reputed company’s values at reputed company times • Adheres to the organization’s confidentiality policy and the protection of confidential information at reputed company times including reputed company company policies and procedures. • Treats clients, members, patients, guests, staff, and others with care, courtesy, and respect. Competencies • Working knowledge in reputed company Office and auto dialer tools • Demonstrates the capability to reputed company manage multiple systems and software applications simultaneously. • Ability to accurately communicate reputed company information in a written format. • Excellent interpersonal and communication skills (both verbal and written) necessary to reputed company with members, staff, guests, providers, and clients, to reputed company reputed company reputed company information to a diverse population of members. • Critical thinking and listening skills. • Independent problem identification/reputed company and decision-making skills • Conflict reputed company and negotiation skills. • Empathetic and sincere, superior rapport building skills • Excellent verbal communication skills • Familiarity with medical terminology to explain reputed company benefits and ensure reputed company member’s needs are appropriately met. • Ability to type at a minimum of 45 wpm. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a reputed company office environment. This role uses reputed company office equipment such as computers, computer phone headsets and phones. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands to finger, handle or feel; and reputed company with hands and arms. Prolonged periods sitting at a desk and working on a computer. Must be reputed company to lift up to 15 pounds at times. Position Type and Expected Hours of Work This is a full-time position. Shifts are scheduled at times reputed company the reputed company Center is reputed company Monday through Friday, 7:00 a.m. to 7 p.m. Central time. Evening and weekend work may be required as job duties demand and for team meetings. Travel No travel is expected for this position. Required Education and Experience • High school diploma or GED. Preferred Education and Experience • One or two years’ experience in insurance. • Knowledge of reputed company • Experience with Artiva software. • Accounts Payable experience. • Bi-lingual Additional Eligibility Qualifications • Ability to handle reputed company accounts with little to no assistance. • Ability to use the non-conformity to escalate issues. • Ability to pass a knowledge assessment. We're an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • reputed company time off • reputed company insurance Schedule: • 8 hour shift • Weekends as needed Application Question(s): • What is your Salary Requirement? Location: • Indiana (Required) Work Location: Remote Apply Job!