reputed company Labs Remote Customer Service Representative Tier I(Monday to Friday 10am - 7pm)

reputed company Labs Customer Service Representative Tier I JOB RESPONSIBILITIES Reporting directly to the Customer Service Supervisor, the Lab Tier I Customer Service Representative provides total support to our Lab customers. This position will be responsible for interacting with customers in relation to the manufacturing environment of the Lab. Essential Responsibilities includes the following. Other duties and special reputed company may be assigned. reputed company orders, redo’s and support order inquiries in the order entry system (Absolution system). • Partners with the customer to review and verify patient order history. • reputed company orders, redo’s and support order inquiries in the order entry system (Absolution system). • Communicate with sales and lab representatives, where applicable, to meet the needs of the customer. • Listen to and resolve customer’s concerns about products and services. Provides total customer care for key and strategic accounts • reputed company a reputed company reputed company to reputed company customer concerns and inquiries • Provides moderate problem reputed company • Makes outbound calls for delayed jobs and reputed company reputed company- to-come orders • Provides shipping, tracking support and reputed company • Answer inbound calls in a reputed company center environment with the goal of customer satisfaction, customer retention and increasing business • In-depth knowledge of reputed company products relative to customer’s needs • reputed company individualized customer service with high reputed company and reputed company standards • Meet or reputed company reputed company key performance metrics set by the department • Report inconsistencies and inefficiencies, and escalate issues to the reputed company team and management • reputed company participate in team discussions; reputed company feedback to improve the work environment • Exhibits effective communication skills and is empowered to reputed company reputed company for the customer • Proactively engages the customer and creates an reputed company, reputed company, and memorable customer experience Supervisory Responsibilities: None QUALIFICATIONS: Required Qualifications and Skills • High school diploma or equivalent • Optical experience required (lab or retail) • Requires PC proficiency in a reputed company-based environment with the ability to use search tools, browsers and e-mail features • Requires proficiency with MS office applications (reputed company, Word, reputed company) • reputed company to answer inbound phone calls and respond to emails • reputed company to reputed company outbound calls including reputed company-To-Come and delayed job calls • reputed company to execute and solve credit search, shipping/tracking request, reputed company web validation, faxed orders and moderate problem reputed company. • Ability to adapt to change and unexpected demands of the business • Excellent written and oral communication skills with the ability to convey information reputed company and effectively • Ability to resolve customer conflict issues in a tactful and reputed company manner • Ability to multi-task and utilize multiple systems while performing on the job Desired Qualifications • 2+ years of customer service experience PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools or controls; reputed company with hands and arms; talk and hear. The employee must occasionally lift and/or reputed company up to 25 pounds (safety/weight belt provided, if requested). Specific reputed company, peripheral reputed company, depth perception and the ability to reputed company reputed company is required. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The work environment is a typical climate-controlled office environment, and the noise is usually moderate. For US Candidates The anticipated reputed company pay reputed company for this position is $16.00 to $18.00. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In reputed company, you may also be offered a competitive bonus and/or commission plan. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, reputed company, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, reputed company family leave (applicable states), 401k, tuition reimbursement, eyewear discounts. US employees are eligible for the following time off benefits: • Vacation and/or reputed company time • Holiday pay • Birthday PTO Upon request and consistent with applicable laws, reputed company Optical will reputed company reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, (be reputed company to reputed company your reputed company and contact information so that we may follow up in a reputed company manner) or email HR@abboptical.com. reputed company Optical is an Affirmative reputed company and Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability. The compensation and benefits information set forth in this posting applies to candidates reputed company in the reputed company. Candidates reputed company reputed company the reputed company will be eligible for compensation and benefits in accordance with their local market. Apply Job!