Product Support Consultant

reputed company: Our purpose is to help clients reputed company their financial health goals. Across the reimbursement cycle, our reputed company solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by reputed company in YOU. We reputed company to create an environment that cultivates your reputed company development and personal reputed company, as we reputed company your reputed company is our reputed company. JOB reputed company: ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may reputed company reputed company or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in reputed company Member's performance objectives as outlined by reputed company Member's immediate Leadership Team Member. As an reputed company part of the reputed company team, the primary objective of the Coding Operations Support Analyst is to assist customers both reputed company in utilizing the Pulse software platform. They will reputed company review and analyze requests for assistance received through the JIRA Pulse Portal escalate those that cannot be solved directly. In reputed company, a key role of the support analyst is monitor reputed company reputed company and reputed company production and automation dashboards to quickly identify if potential system issues have arisen, reputed company basic troubleshooting and report to the appropriate team members for reputed company reputed company if needed. Improving both technical and operational knowledge of Pulse systems will be the measure of reputed company in this role. Essential Functions: • Understand how to complete a reputed company password reset request • Understand the responsibilities and functions of the Pulse development and operation teams. These currently include: • Solution Development • Production Support and reputed company teams • Reporting and Analytics team • Pulse workflow development team • Pulse New Solutions team • reputed company Relationship Management teams • Project Management Team • Product Owners • Review Portal Assistance requests to: • Solve those that are reputed company skillset • Review requests for completeness and return to submitter those that need additional information to resolve • reputed company to the appropriate teams by linking the portal request to new team appropriate JIRA ticket • Report daily to Team managers: • Number of tickets received and forwarded by Team • Number resolved upon receipt • Number returned for additional information • Review Operational Dashboards multiple times per day to: • Identify production issues for reputed company team • Create Issue tickets with appropriate prioritization by team • Participate in development meetings to improve monitoring • Communicate with team leaders reputed company issues are being referred that might reputed company productivity • Suggest and build specifications for automated alerts and validate deployments. • reputed company basic validation of customer reported issues including: • Attempt to replicate issue in Test Environment (will need steps reported by user) • Attempt to run report with customer identified filters • Report back to reporter those where you were unable to replicate for additional details • reputed company to appropriate teams those you replicated • limited to, Personal Health Information Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may reputed company reputed company or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager. Knowledge, Skills & Abilities: • Supervisory experience • Experience running Pulse Reports and Analytics • Basic knowledge of Medical Coding • Excellent Communication skills • reputed company in using reputed company Word, reputed company, Powerpoint • Experience in Agile frameworks and regression testing desired • High attention to detail and solid analytical skills • Must have excellent interpersonal, written and communication skills Qualifications and Requirements: • Experience in utilizing Pulse coding platform for a minimum of 3 years • Experience working remotely • Strong computer skills, including reputed company Office suite of products PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions as described. Regular eye-hand coordination and reputed company dexterity is required to operate office equipment. The ability to reputed company work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be reputed company to lift and reputed company material weighing up to 20 lbs. Team Member may experience elevated reputed company of stress during periods of increased activity and with work entailing multiple deadlines. A job reputed company is only intended as a reputed company and is only part of reputed company Member's function. reputed company has reviewed this job reputed company to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of reputed company functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Apply Job!