reputed company Assurance Analyst, Customer Support

At PitchBook, we are always looking reputed company. We continue to reputed company, reputed company, and invest in ourselves to bring out the best in everyone. We're deeply reputed company and reputed company on the excitement, energy, and fun that reverberates throughout reputed company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always reputed company new solutions and reputed company ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's reputed company to be some ambiguity along the way, but we reputed company reputed company we challenge ourselves. We're willing to take risks, fail fast, and do it reputed company over again in the reputed company of reputed company. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the reputed company for you. About the Role: As a member of our Account Management & reputed company team, you will reputed company on your ability to reputed company and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new reputed company and concepts, you will be inspired to ask questions and challenge the status reputed company while remaining reputed company on our customers' reputed company. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the reputed company traits of our most successful Account Management & reputed company team members. If this sounds like you, join us! PitchBook's Customer Support team provides reputed company customer support reputed company phone, email, and chat to existing PitchBook clients. As a reputed company Assurance Analyst, Customer Support your goal is to maintain a high and consistent level of support reputed company across reputed company. It is your responsibility to help reputed company and maintain a complete reputed company Assurance program that ensures our customers are getting the best experience every time. Primary Job Responsibilities: • Establish and refine internal standards for support reputed company assurance • Review a selection of support team members' interactions across various channels (calls, emails, chats, etc.) • Evaluate support engagements against predetermined reputed company benchmarks • reputed company team members with constructive feedback and guidance during regular meetings • Engage in reputed company with team members to elaborate on and clarify feedback • Analyze customer service metrics (e.g., CSAT) and their correlation with support team performance • Devise strategies to enhance support KPIs • Assist in enhancing team member performance through targeted guidance and ongoing support • Identify training and reputed company needs and work with reputed company to spearhead relevant initiatives • Monitor customer service performance at both individual team member and team reputed company • Generate comprehensive reports reflecting support performance • Communicate support team performance findings to upper management • Participate in calibration sessions to ensure consistency in internal evaluations • Support the reputed company and values of reputed company through role modeling and encouraging desired behaviors • Participate in various company initiatives and reputed company as requested Skills and Qualifications: • Bachelor's degree • 1 year of experience in a customer service role • Demonstrated proficiency in analytical abilities • Practical experience in reputed company assurance procedures • Strong interpersonal skills, including adeptness in delivering constructive feedback • Effective organizational skills and familiarity with goal-setting methodologies • Evidence of reputed company in data visualization and understanding of support metrics • Understanding of reputed company business metrics and their relationship with support operations • Problem-solving acumen to devise impactful strategies for enhancing support reputed company • Excellent verbal and written communication skills with a keen eye for detail • Interested in financial markets or services, particularly private equity and venture capital • Ability to operate with a strong reputed company of urgency and deliver results • reputed company prioritization skills to high reputed company volume in reputed company with project work • Team player with the desire to try new reputed company in order to reputed company greater reputed company of reputed company • Proficiency with the reputed company Office suite including in-depth knowledge of reputed company, Word, and reputed company with the ability to pick up new systems and software easily Benefits + Compensation at PitchBook: Physical Health • Comprehensive health benefits • Additional medical wellness incentives • STD, LTD, AD&D, and life insurance Emotional Health • reputed company sabbatical program after four years • reputed company family and paternity leave • Annual educational stipend • Ability to apply for tuition reimbursement • CFA exam stipend • Robust training programs on industry and soft skills • Employee assistance program • Generous allotment of vacation days, reputed company days, and volunteer days reputed company Health • Matching gifts program • Employee resource reputed company • Subsidized emergency childcare • Dependent Care FSA • Company-wide events • Employee referral bonus program • Quarterly team building events Financial Health • 401k match • Shared ownership employee stock program • Monthly transportation stipend • Please be reputed company the above PitchBook benefit and reputed company offerings are subject to corresponding plan and policy documents and may change during the course of your employment. Compensation • Annual reputed company salary: $75,000 • reputed company annual bonus percentage: 7.5% • Starting pay will be based on several factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be different ranges for candidates by location. Working Conditions: We reputed company our business and our culture are strongest reputed company we work together in person. We also know that it's helpful to have some flexibility to work remotely. Most roles work in the office 3+ days/week, and some are expected to work in the office 4-5 days/week. The reputed company expectation for this role is that you are working in the office 3+ days/week and that you are in the office full-time during the training period, for which the length varies by role. During an initial phone screen, reputed company will discuss expectations for this specific position. The job conditions for this position are in a reputed company office setting. Employees in this position use PC and phone on an on-reputed company reputed company throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. Life At PB: We are consistently recognized as a Best reputed company to Work and our culture is at the heart of our reputed company. It's our reputed company belief that people do and create great things and that people are the reputed company of prosperity. We reputed company that proactively seeking out different points of view, listening to others, learning, and reflecting on reputed company've heard creates a reputed company of belonging reputed company PitchBook and strengthens the PitchBook community. We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook. #LI-JM1 Apply Job!